Customer Service Agent

3 weeks ago


Johannesburg, South Africa Profession Hub Full time

**Minimum Education and Experience required**:

- Preferably a tertiary education.
- Minimum of 5 years within a call centre environment including night shifts.
- Knowledge of customer service principles and practices.
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills.

**Duties**:

- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
- Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.

**Key Competencies to Succeed**:

- Vibrant and Passionate
- Proactive and self-motivated
- Good team spirit
- Adaptability
- Attention to detail and accuracy
- Ability to work well under pressure

**Desired Skills**:

- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background



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