Technology Regional Support Manager Global Grade 12

**Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives. - General administration and management of the department. - Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain). - Effective self-management and performance ownership. - Build and...

**Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives. - General administration and management of the department. - Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain). - Effective self-management and performance ownership. - Build and...

**Key Outputs** - Manage the Supply Chain, outbound and Cross Border process in SAP. - Preparing Machine Price files - Liaise with Trade lanes and Logistics to keep track of the machine arrivals and deliveries. - Create service notification for assembly/PDI - Manage procurement for machine local extras/bought outs - Liaise with workshop on assembly progress...

**Key Outputs** - Manage the Supply Chain, outbound and Cross Border process in SAP. - Preparing Machine Price files - Liaise with Trade lanes and Logistics to keep track of the machine arrivals and deliveries. - Create service notification for assembly/PDI - Manage procurement for machine local extras/bought outs - Liaise with workshop on assembly progress...

**Key Output** - Proactively identify and drive wellness and safety initiatives to improve awareness, wellbeing and work life balance for all employees. - Translates HR strategy into a clear people agenda for the region / area of responsibility within the direction set the business and HR. - Ensures region / area has appropriate people plans, capability and...

**Key Output** - Proactively identify and drive wellness and safety initiatives to improve awareness, wellbeing and work life balance for all employees. - Translates HR strategy into a clear people agenda for the region / area of responsibility within the direction set the business and HR. - Ensures region / area has appropriate people plans, capability and...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Compile informative product issue reports and address to Service Engineering and management. - Provide expert technical support for Warranty resolution and 1 hour training...

**Key Output** - Inspect Heavy Earthmoving Products - Perform basic troubleshooting, testing, maintenance, and repairs - Remove and install components in a workshop or on customer sites - Order Parts - Control own administration (service reports, labour booking, parts returned, expenses, etc. - Compile accurate customer machine analysis and reports including...

**Key Outputs** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility - Provide support for new product introduction - Present product...

**Key Output** - Respond to internal and external telephonic customer requests and queries received through the switchboard. - Politely and professionally receive and attend to all visitors. - Greets visitors, handles incoming calls and performs general administrative duties. - Assist other administrative staff with overflow work, including but not limited...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - To lead and manage the team conducting a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations. - Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental...

**Key Output** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product...

**Key Outputs** - Achieve warranty balanced score card targets and KPI’s - Control cost effectively on all types of warranty claims - Control suspense and debtors accounts effectively - Effective communication - Approve and process warranty claims and payments - Provide expert technical support for warranty resolution - Provide feedback on warranty issues...

**Key Outputs** - Achieve warranty balanced score card targets and KPI's - Control cost effectively on all types of warranty claims - Control suspense and debtors accounts effectively - Effective communication - Approve and process warranty claims and payments - Provide expert technical support for warranty resolution - Provide feedback on warranty issues to...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI’s) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI's) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...