Product Support Manager Global Grade 12

**Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives. - General administration and management of the department. - Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain). - Effective self-management and performance ownership. - Build and...

**Key Outputs** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility - Provide support for new product introduction - Present product...

**Key Output** - Inspect Heavy Earthmoving Products - Perform basic troubleshooting, testing, maintenance, and repairs - Remove and install components in a workshop or on customer sites - Order Parts - Control own administration (service reports, labour booking, parts returned, expenses, etc. - Compile accurate customer machine analysis and reports including...

**Key Output** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product...

Key Output •Inspect Heavy Earthmoving Products •Perform basic troubleshooting, testing, maintenance, and repairs •Remove and install components in a workshop or on customer sites •Order Parts •Control own administration (service reports, labour booking, parts returned, expenses, etc. ...

**Key Output** - To lead and manage the team conducting a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations. - Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - Machine bores to OEM and customer requirements using Line Boring equipment - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure...

**Key Output** - Machine bores to OEM and customer requirements using Line Boring equipment - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure...

Key ResponsibilitiesAs a Dragline Technical Supervisor Global Grade 10, you will be responsible for providing labour requirements for dragline services, managing and allocating functions of direct and indirect reports, and providing technical expertise on dragline repairs and rebuilds during services and shutdowns.Key Performance IndicatorsImplement and...

**Key Output** - The person must have a clean understanding how to disassemble, assemble track links, remove, and install track shoes. - Maintain professional image when representing BWE - Ensure safe work practice and control Contamination - Control own admin (labour booking, service reports, part returns, expenses etc.) - Follow through to ensure that...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI’s) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...

**Key Output** - Provide administrative support to service operations. - Achieve cost centre financial targets and key performance indicators (KPI’s). - Effectively control cost centre expenses and work in progress (WIP). - Effective communication. - Resolve internal and external customer queries. - Internal and external audits. - Safety. - Back to back CS...

**Key Output** - Provide administrative support to service operations. - Achieve cost centre financial targets and key performance indicators (KPI's). - Effectively control cost centre expenses and work in progress (WIP). - Effective communication, Resolve internal and external customer queries. - Internal and external audits. - Safety. - Back-to-back CS...

**Key Output** - Provide administrative support to service operations. - Achieve cost centre financial targets and key performance indicators (KPI's). - Effectively control cost centre expenses and work in progress (WIP). - Effective communication. - Resolve internal and external customer queries. - Internal and external audits. - Safety. - Back to back CS...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI's) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...

**Key Output** - Manage Customer Collection Counter and ensure compliance to SOP's - Run, update and Analyse all Warehouse Reports. - Ensure duties are carried out to ensure achievement of warehouse performance standards. **Qualification, Experience and Competencies** - Grade 12 - Customer service orientation - Good communication skills, Be able to work...