Product Support Manager Global Grade 12

**Key Outputs** - Ensure improved technology for all products in area of responsibility (CPI) - Management development on new products - Present technology issues to management - Manage and report on TSC (Technology Solution Centre) performance - Compile informative technology issue reports and address to Regional Service management - Provide expert...

**Key Outputs** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility - Provide support for new product introduction - Present product...

**Key Output** - Inspect Heavy Earthmoving Products - Perform basic troubleshooting, testing, maintenance, and repairs - Remove and install components in a workshop or on customer sites - Order Parts - Control own administration (service reports, labour booking, parts returned, expenses, etc. - Compile accurate customer machine analysis and reports including...

**Key Outputs** - Ensure improved product health for all products in area of responsibility - Provide support for new product introduction - Present product issues to management - Compile informative product issue reports and address to Service Engineering and management - Provide expert technical support for Warranty resolution and 1 hour training...

**Key Output** - Technical expert investigating and reporting on and resolution of product issues in collaboration with Service Engineering, ensuring product health and delivering end user acceptance at lower cost. - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product...

**Key Output** - To lead and manage the team conducting a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations. - Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental...

**Key Output** - Assist Technicians with Inspecting of Heavy Earthmoving Equipment - Assist Technicians with to perform basic troubleshooting, testing, maintenance, and repairs - Assist Technicians with removing and installing of components in a workshop or on customer sites - Assist Technicians with ordering parts - Assist Technicians with control of...

**Key Output** - To respond professionally and efficiently to internal and external customer queries received through the switchboard. - Politely and professionally receive and attend to all visitors to reception, - Greets visitors, handles incoming calls and performs general administrative duties. - Also, may assist other administrative staff with overflow...

**Key Outputs** - Achieve warranty balanced score card targets and KPI’s - Control cost effectively on all types of warranty claims - Control suspense and debtors accounts effectively - Effective communication - Approve and process warranty claims and payments - Provide expert technical support for warranty resolution - Provide feedback on warranty issues...

**Key Outputs** - Achieve warranty balanced score card targets and KPI's - Control cost effectively on all types of warranty claims - Control suspense and debtors accounts effectively - Effective communication - Approve and process warranty claims and payments - Provide expert technical support for warranty resolution - Provide feedback on warranty issues to...

**Key Output** - Respond to internal and external telephonic customer requests and queries received through the switchboard. - Politely and professionally receive and attend to all visitors. - Greets visitors, handles incoming calls and performs general administrative duties. - Assist other administrative staff with overflow work, including but not limited...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - Machine bores to OEM and customer requirements - Produce accurate customer service reports - Inspect and evaluate parts according to re-usability guidelines - Prepare parts lists for machining - Ensure safe work practice and Contamination control - Service, maintain and repair earthmoving equipment - Ensure professional quality workmanship...

**Key Output** - Daily forklift maintenance - Moving and stacking of material and finished products - Loading of finished items - Rigging of machinery - Achieve set KPI's - BSC's - Daily procedures **Qualification, Experience and Competencies** - Matric/ Grade 12 - Certified 25T forklift licence - Rigging experience - Attention to detail, Teamwork - Enjoy...

**Key Output** - Implementation and maintenance of equipment management processes and associated risk for Barloworld Equipment and our customers. - Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain). - Effective management of safety, health, environment and quality risks. - Track...

**Key Output** - The person must have a clean understanding how to disassemble, assemble track links, remove, and install track shoes. - Maintain professional image when representing BWE - Ensure safe work practice and control Contamination - Control own admin (labour booking, service reports, part returns, expenses etc.) - Follow through to ensure that...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Working within prescribed legislation, policies, and procedures - Timeous execution and reporting - Perform basic electrical work. - Perform basic plumbing work, General building maintenance. - Maintain, repair, and move furniture. - Install and replace floors, tiling and stairs as needed. - Repair and paint doors, windows, walls,...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI’s) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...

**Key Output** - Provide administrative support to service operations - Achieve cost centre financial targets and key performance indicators (KPI's) - Effectively control cost centre expenses and work in progress (WIP) - Effective communication - Resolve internal and External customer queries - Internal and External audits - Safety - Back to Back CS...