Senior Warranty Technician Global Grade 10

7 days ago


Middelburg, South Africa Barloworld Equipment Full time

**Key Outputs**
- Achieve warranty balanced score card targets and KPI’s
- Control cost effectively on all types of warranty claims
- Control suspense and debtors accounts effectively
- Effective communication
- Approve and process warranty claims and payments
- Provide expert technical support for warranty resolution
- Provide feedback on warranty issues to supervisors, and Safety
- ensure effective self-management and performance ownership

**Qualification, Experience and Competencies**
- Grade 12
- Must be a Qualified Artisan, Mechanic in relevant trade e.g Diesel Mechanic / Heavy Equipment Mechanic or relevant mechanical engineering qualification
- 3 year post apprentice/learnership experience
- Machine general technical knowledge and applied skills, Applicable product knowledge
- Basic financial acumen, influencing and negotiating
- Technical report writing skill, Customer responsiveness
- Organisational awareness, Attention to detail
- computer literate (MS Office, SIS ET and SAP/CRM - warranty role
- Problem solving and failure analysis skill
- Sound understanding of Warranty policies & procedures and communication skills
- Willing to work overtime



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