Reservations Coordinator

6 months ago

Cape Town, South Africa G Adventures Full time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Reservations Coordinator - Cape Town

Department: Reservations

Reports to: Reservations & Flights Manager

Location: Cape Town

Region Accountable for: Southern & East Africa 

To support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout the Southern & East Africa region. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role. This role is a hybrid role based out of South Africa, where a minimum number of days as set by the region, is required in the Cape Base office.

Responsibilities

Brand and Region Agnostic (may be required to work across multiple regions/brands)

Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region

Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc)

Ensure last minute booking requests and changes are handled and communicated efficiently.

Work on special projects as required.

Working closely with our Tour Ops team to ensure smooth operation of all tours and itineraries.

Working closely with the CEO (Tour leader) team to ensure trips run effortlessly and correct information is provided.

Supporting reservations & Flights manager (and others) to negotiate reduced cancellation charges from suppliers.

Assist finance department with invoice queries and related tasks.

Supporting the contract specialist with special requests and projects.

Working closely with the buying & contracting team to ensure that all rates and pricing is up to date on our internal systems.

Prompt response to phone calls, emails and monitoring of inboxes

Experience

1+ years experience in the travel industry

Excellent Computer skills

Highly proficient in English both written and spoken

Familiarity with Travel Industry Practices

Customer Service

Excellent Attention to Detail, Well Organized

Excellent time management skills

Active Listening

Problem Solving/Complaint Resolution

Excellent Computer skills & understanding of new software

Telephone Skills

Word/Excel (and Google Sheets/Docs/Drive)

Must be a Team Player, self motivated and goal orientated.

What do we offer you?

Competitive salary commensurate with the role

Competitive benefits package 

Birthday day off

Vacation time for you to recharge

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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