Customer Service Specialist- Nbpe01

4 months ago

Port Elizabeth, South Africa Teleperformance South Africa Full time

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

Day to day Duties but not limited to:

- Providing exceptional Customer Service to the existing customer base.
- The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
- Responding to Inbound Customers and Colleagues escalated sales and queries.
- Queries to identify, qualify and close new business opportunities.
- Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
- Striving for First Call Resolution, on every contact
- Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
- Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
- Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast growing business.

Main Job Requirements

**Required Skills**:

- An excellent communicator (written and oral)Have an excellent command on the English language.
- Ambitious.
- Self-Motivated
- Passionate about learning
- Target Driven
- Polite, co-operative and a friendly manner essential
- Professional and welcoming
- Strong customer focus
- Excellent verbal communication skills
- Ability to deliver excellent customer service experience
- Ability to prioritize tasks
- Proven ability to take note of important information
- Computer literacy
- Curious, Team Spirited and Big Hearted
- A positive mind set with a passion for continuous improvement
- An exceptional driven and motivated individual with the passion to succeed in a fast paced environment

Education and Specific Training Work
- Experience Matric or equivalent (preferred)
- Minimum of 6 months - 12 Months experience working within a similar service/sale driven environment.
- Retail Customer service experience
- Advantageous
- Experience working within retail or similar Industry (highly advantageous)
- Proven Experience in delivering excellent customer services to internal and external customers
- Maintain campaign performance, quality, regulatory and compliance standards

Please respond with an updated copy of your CV

**Job Type**: Permanent

Pay: R5 500,00 - R6 500,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Contact Centre: 1 year (required)
- Customer Service/Webchat: 1 year (required)

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