Customer Service Representative
3 weeks ago
Overview
">- We are seeking a highly skilled Customer Service Representative to join our team at Top Vitae Recruitment.
About the Role
">You will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
">Duties and Responsibilities
">- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Requirements and Qualifications
">- A high school diploma or equivalent; a college degree is preferred.
- Telesales experience is required.
- Excellent written communication skills with a strong command of grammar and spelling are essential.
- Previous customer service or chat support experience is necessary.
- Strong problem-solving skills and the ability to think quickly and logically are crucial.
- Proficiency in using computers and familiarity with chat and messaging platforms are required.
- The ability to multitask effectively and handle multiple chat conversations simultaneously is vital.
- Empathy, patience, and a customer-focused attitude are key qualities for this role.
- Touch typing at 70 words per minute is expected.
- A willingness to work flexible hours is necessary.
- A team player with strong interpersonal skills is required.
- The ability to adapt to changing processes and technologies is essential.
Benefits
">- A competitive salary of $45,000 per annum.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
Location
">This role is based in our office located in a central business district, within walking distance of public transportation links.
">About Us
">Top Vitae Recruitment is a leading recruitment agency specializing in customer service and sales roles. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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