Customer Service Representative
3 months ago
Are you ready for your next challenge?
The Benefits:
- Monthly Basic salary
A fabulous, newly refurbished, modern working environment.
- Primary Healthcare (after 6 Months).
- Provident Fund with equal Employers contribution (after 6 Months).
- Employee Assistance Programme.
- Free door to door transport for evening shifts after 7.00 pm.
- Additional Transport Allowance paid mid-month.
- In-depth product and UK ‘cultural based’ training.
- Genuine career development opportunities.
- Values based environment where the customer is first
- Fast paced environment where attention to detail is of utmost importance
- We collectively embrace change and step up to the challenge
- Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.
- Experience working within the Financial Service Industry or similar Regulated Industry - Essential
- Proven Experience in delivering excellent customer services to internal and external customers
- Maintain campaign performance, quality, regulatory and compliance standardsExperience in the motor insurance industry
- An excellent communicator (written and oral)
- Ambitious.
- Self-Motivated
- Passionate about learning
- Target Driven
- Polite, co-operative and a friendly manner essential
- Professional and welcoming
- Strong customer focus
- Excellent verbal communication skills
- Ability to deliver excellent customer service experience
- Ability to prioritize tasks
- Proven ability to listen actively and to hear important information
- Computer literacy
- Strong negotiation skills
- Curious, Team Spirited and Big Hearted
- A positive mind set with a passion for continuous improvement
- An exceptional driven and motivated individual with the passion to succeed in a fast
paced environment
- Have the ability to build rapport with Customers giving a human touch to the conversation Are you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey and you are Confident in your ability, we would like you to join our Community
**Job Types**: Full-time, Permanent
**Experience**:
- Customer service: 1 year (preferred)
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