Customer Support Specialist

5 months ago


Port Elizabeth, South Africa Talent Sam Full time

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

**Who are we looking for**:
As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

**What you will be responsible for**:

- Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
- Engaging with new leads and users as part of their onboarding process.
- Contributing to the Help Center by creating helpful articles and resources.
- Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

**Requirements**:

- Exceptional English speaking and writing skills.
- Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
- Proactive team player who can multi-task independently under pressure.
- Fast learner, tech orientation, comfortable working with digital tools.
- Excellent communication and problem-solving skills
- Customer service/facing experience - a significant advantage
- Experience in ecommerce/B2B - an advantage.



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