Ecommerce Record to Report

2 weeks ago


Johannesburg, South Africa Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ Responsibilities_**:
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- **_Supporting Business by ensuring all Ecommerce Finance deliverables are met_**

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- **_To cross train across all Ecommerce Finance Processes_**

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- **_This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space_**

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- **_Enhance, automate, streamline & map processes _**
- **_Performing Quality checks in the process as agreed _**
- **_Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions_**

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- **_Ensure SOPs are upto date_**

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- **_Prepare Month End Recon/Support_**

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- **_Ensure proper back-ups are in place for seamless service delivery to client_**

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- **_Resolving Zendesk Tickets bu investigating and processing customer online refunds_**

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- **_Customer service, Query resolution_**

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- **_Payment Allocation_**

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Qualifications we seek in you_**:**_ _**_Minimum Qualifications / Skills_**_ _**

**_Diploma in Finance_**

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- **_Relevant years’ experience in a finance/ operations role_**

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- **_Customer service experience_**

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- **_SAP, Excel_**

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- **_ Preferred Qualifications/ Skills_**_ _**
- **_Excellent, clear and proficient communication with stakeholders at various levels_**

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- **_Sound decision making in evaluating problems_**

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- **_Attention to detail and proactive_**

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- **_Adaptable to a changing work environment_**

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- **_Ability to investigate issues and take necessary resolution action_**

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- **_Deadline driven, can work both independently and together as part of a team_**

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- **_Positive attitude and great work ethic_**

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- **_Perform to ethical standards_**

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- **_Serve the customer and must be results driven_**

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**_Ability to handle multiple tasks
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**_What can we offer?_**

**_Attractive salary and benefits such as Medical Aid, Retirement and risk benefits_**
**_Work in a multicultural environment; _**
**_Various trainings (technical & soft skills); _**
**_Development opportunities in a growing multinational company;_**

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**_Job_**_Process Associate_

**_ Primary Location_**_South Africa-Johannesburg_

**_ Schedule_**_Full-time_

**_ Education Level_**_Diploma/Vocational Course_

**_ Job Posting_**_Sep 18, 2024, 5:39:13 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_



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