Customer Service Team Lead
19 hours ago
We are seeking an experienced Customer Service Team Lead to lead our call centre team and ensure the effective delivery of our financial services products. Located in a major metropolitan area, this role offers a competitive salary of $60,000 - $80,000 per year, depending on experience.
About Us: Unique Personnel Ltd is a leading provider of financial services, dedicated to delivering exceptional customer experiences. Our team of professionals is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.
Key Responsibilities:
- Supervise and manage the daily operations of the call centre, ensuring smooth and efficient workflow.
- Promote the company image in a professional and positive manner.
- Supervise, train, and mentor call centre agents, providing ongoing support and performance feedback to ensure continuous improvement.
- Develop and implement sales strategies to achieve targets and drive revenue growth.
- Monitor and analyse call centre performance metrics, identifying areas for improvement and implementing action plans.
- Ensure compliance with industry regulations and company standards.
- Handle escalated customer inquiries and complaints, providing solutions and maintaining customer satisfaction.
Requirements:
A matric certificate is required, along with relevant short courses. We're looking for someone with 3-5 years of proven experience as a Call Centre Supervisor, preferably in the financial services or insurance sector. A strong sales background with a track record of meeting or exceeding sales targets is essential.
Benefits:
We offer a comprehensive benefits package, including medical aid, life insurance, and retirement savings. You'll also have access to ongoing training and development opportunities, helping you grow your career with us.
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