Outbound Call Centre Agent

5 months ago


East Rand, South Africa Unique Personnel Full time

**Job Number**
- 70148

**Job Type**
- FT Contract

**Job Title**
- Outbound Call Centre Agent

**Computer Skills**
- MS Office

**Industry**
- Advertising Services

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Purpose**
- Handles all inbound leads through a leads system and asks qualifying questions to determine quality of lead.
- Then allocates lead to the specific dealership.
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information

**Duties & Responsibilities**
- Conduct outbound calls to clients that submitted leads to purchase a vehicle
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls diligently
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports**Inherent Requirements**
- Matric or relevant qualification**What Qualification**

**Minimum Qualification**
- Certificate

**Status**
- Available



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