Outbound Call Centre Agent
5 months ago
**Job Number**
- 70148
**Job Type**
- FT Contract
**Job Title**
- Outbound Call Centre Agent
**Computer Skills**
- MS Office
**Industry**
- Advertising Services
**City**
- Ekurhuleni (East Rand)
**Province**
- Gauteng
**Purpose**
- Handles all inbound leads through a leads system and asks qualifying questions to determine quality of lead.
- Then allocates lead to the specific dealership.
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
**Duties & Responsibilities**
- Conduct outbound calls to clients that submitted leads to purchase a vehicle
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls diligently
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports**Inherent Requirements**
- Matric or relevant qualification**What Qualification**
**Minimum Qualification**
- Certificate
**Status**
- Available
-
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