Insights and Journey Manager

Defining and documenting program scopes and objectives. - Aligning CX opportunities with organizational priorities and objectives. - Managing senior stakeholder relationships across product lines and functions. - Developing customer journey mapping and insights on customer experience. - Building end-to-end customer support workflow mapping and evaluating the...

**Key Responsibilities** - To identify, measure and analyse external and internal market data into meaningful insights to inform critical business decisions by presenting data in reports - Identify key performance indicators (KPIs) with clear objectives and consistently monitor those - To construct scientific research into data gathering techniques based on...

**Well established crop producer (Agriculture) is in search of a Data Analyst and Insights Manager to develop internal/external information sources for business analysis through presenting insight and recommendations to management for decision making and strategic planning in the marketing department. The critical role of the Data Analytics and Insight...

OPPORTUNITY Santam Claims department has a position available for the Claims Experience Analyst based in Auckland Park, Gauteng. WHAT WILL YOU DO **The purpose of the role is**: To Listen - in real-time to the heartbeat of our business To Act - To make things right that have gone wrong & elevate things that have gone right To Respond - to make informed...

**Introduction** Blue-Ion is a multi-disciplined company where at the core lies an energetic team which permeates into every project undertaken. With over 15 years of experience, predominantly in international markets, it has become a leading provider in digital marketing content as well as software development expertise and online solutions, seeking to...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Want to show the way in digital? As a Insights and Analytics Manager with Reckitt, you’ll have the freedom to explore the possibilities of digital and new media. **Insights and Analytics Manager** **Johannesburg, Gauteng** **Competitive Salary & excellent benefits package** You'll build partnerships that allow better understanding of business...

**Gauteng**, JHB - Northern Suburbs** **R 600 000 - R 780 000** **Strategic Insights Manager / Research Manager - JHB - North** **R600k - R780k** **A luxury global FMCG company in is looking for a seasoned Strategic Insights Manager to join their dynamic team. The Strategic Insight Manager will be responsible for converting consumer insights into actions...

The Senior Manager: Insights and Analytics will be responsible for monitoring, tracking and analysing economic, public policy, legislative and regulatory trends to provide insights to support regulatory risk management.

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

**Student Journey Officer/Customer Service Consultant (JB2357)**: Braamfontein, Johannesburg, Gauteng - Customer Service - Student Journey Officer/Customer Service Consultant (JB2357) Braamfontein Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

**PRIMARY PURPOSE** The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window. Communicate and deliver exceptional service to all stakeholders involved. - This position is based in Cape Town or Johannesburg **Detailed Responsibilities** - Manage and complete booking confirmation process on...

Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

Braamfontein, Johannesburg, Gauteng - Customer Service - Student Journey Officer/Customer Service Consultant (JB2357) Braamfontein Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme...

**Key Responsibilities**: - Build and maintain strong client relationships, providing expert insights and strategic solutions. - Design research proposals, sampling methodologies, and deliverables to meet client objectives. - Oversee project management, ensuring timely execution and high-quality outputs. - Guide teams on questionnaire development,...

Overview: - The role of the Consumer Insights Analyst is to lead end to end delivery of research projects in our beverages’ portfolio in South Africa. - In addition, the role also entails supporting Beverages consumer insights initiatives across the portfolio, such as Brand Equity Tracking, occasion tracking and adhoc consumer research projects. - The...

Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results. **Roles and Responsibilities**: - A good...