Implementation Manager

7 months ago


Cape Town, South Africa 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

**What We're Looking For**:
This individual, reporting to the Director, New Product Implementation, will be responsible for supporting implementation of new products/programs to meet business and revenue goals. The Manager will independently lead implementation for a portfolio of new program launches, managing internal and external relationships to ensure program success, and provide implementation support for more complex launches. They will also support enterprise-wide projects that support standardization, growth, and efficiency across implementation, and develop, maintain and promote New Partner Implementation resources.

**Responsibilities Include, But Are Not Limited To**:

- **Project Management (45%)**
- Independently lead implementation for a portfolio of new program launches (up to "level two" complexity) across multiple university partners
- Provide implementation support to senior team members and oversee phases of more complex launches
- Define the project scope and objectives based on contractual obligations communicated by the business development team
- Lead all aspects of implementation, including developing, maintaining, and driving the timeline, project plan, and stakeholder relationships
- Manage and communicate project expectations to internal and external stakeholders across functional teams
- On a consistent basis, provide project updates to internal and university stakeholders at all levels on implementation strategy, project progress, and timeline risks
- Translate the needs of internal and external partners into technical specifications for systems design and develop business case when requirements fall outside of technical capabilities
- Define operational processes needed to implement a sustainable product and support the program at all stages
- Ensure deadlines are met, forecast risks, and assess and manage impacts of change to minimize risk to launch timing
- Create and maintain documentation on program structure and all decisions made throughout the implementation period in order to ensure a smooth transition to program management
- **Stakeholder Management (35%)**- Effectively matrix-manage a cross functional launch team of stakeholders across 2U (Revenue, Platform, Operations, Partnerships) and with University Partners to ensure overall success of program launches
- Support partner relationships with the broader team in order to set a strong foundation for the partnership, escalate implementation blockers, and drive launch priorities
- Navigate and influence university partner relationships to ensure clarity of project goals, timely delivery of university-owned milestones, and promote partner satisfaction
- Effectively build and own internal relationships with cross-functional leaders at the Director level and below, and delegate project tasks to those individuals best positioned to execute
- Work collaboratively with 20+ internal and external stakeholders to coordinate resources and ensure an on-time execution of new program/product launches
- Identify and assess escalation points and collaborate efficiently with stakeholders to problem-solve and rapidly remove roadblocks
- Work with the broader Business Development team to ensure program vision, design, and contractual obligations are effectively communicated across the teams and internal stakeholders
- **Process Development and Standardization (20%)**- Support innovation-focused initiatives and team goals to address business and organizational needs at scale
- Contribute to the standardization of processes and best practices
- Support projects that improve internal processes across cross-functional teams and systems
- Maintain and promote New Partner Implementation resources to ensure implementation processes and best practices are documented, accessible and utilized
- Handle additional operational and administrative tasks as needed

**Things That Should Be In Your Background**:

- Bachelor's degree required
- 4-6 years of experience in project management, operations, client management, program management; higher education, tech industry preferred
- Strong project management skills essential
- Excellent computer skills, coupled with the ability to quickly learn new software suites and functionality
- Extraordinary organizational skills, attention to detail and ability to multitask
- Demonstrated success with leading and managing multiple stakeholders and priorities in the absence of direct line authority
- Excellent written and verbal communica



  • Cape Town, South Africa Nathan and Nathan HR Full time

    Position: Manager - Implementations Experience: 8-10 Years Location: South Africa Type: Full-Time Role Overview: Key Responsibilities: Project Management: - Lead the end-to-end implementation process of software solutions for our clients. - Develop and manage detailed project plans, including timelines, milestones, and deliverables. - Monitor project...


  • Cape Town, South Africa Wunderman Thompson Full time

    **Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...


  • Cape Town, South Africa Salt Recruitment Full time

    **Title: Senior Implementation Manager** **About the role**: Our client Sedna is looking for a Senior Implementation Manager to be one of their founding team members in South Africa, working with their customers globally implementing the Senda Platform. Bringing Sedna into their business is a big, exciting change for many customers. This is a great...


  • Cape Town, South Africa Salt Full time

    **Title: Senior Implementation Manager** **About the role**: Our client Sedna is looking for a Senior Implementation Manager to be one of their founding team members in South Africa, working with their customers globally implementing the Senda Platform. Bringing Sedna into their business is a big, exciting change for many customers. This is a great...


  • Cape Town, South Africa Boldr Full time

    **WHAT YOUR ROLE IS**: As the team’s Senior Manager, you will provide direction and support to the entire Implementations Team in designing, executing, and monitoring Boldr’s new clients, recurring businesses, and internal initiatives. You will be responsible for ensuring that the team delivers flexible, scalable, and high-quality services by taking part...


  • Cape Town, South Africa Traderoot Full time

    The Implementation Specialist role involves end-to-end system commissioning based on clients' business requirements, which includes configuration, deployment, integration, and testing of the clients' licensed software solutions. Implementation Specialists ensure that the licensed software systems meet the client's technical and business needs. They...


  • Cape Town, South Africa Parvana Strategic Sourcing Full time

    **Client Details**: Our client has customers in the US, UK and South Africa which they support via their offices in Cape Town, South Africa and London. Development is done in Cape Town and our client utilises the Scrum methodology enabling them to be nimble and accurate in the development of products for both on-premise and cloud implementations. Their focus...


  • Cape Town, Western Cape, South Africa Planet10 Full time

    Join Our Team:We are seeking an experienced Business Analyst to join our team at Planet10. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency. In this role, you will be responsible for analyzing business requirements, capturing user stories, and validating them with our...


  • Cape Town, South Africa South Pole Full time

    South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create...


  • City of Cape Town, Western Cape, South Africa Zeal HR Full time

    **Job Title: Implementation Project Manager - Software and Hardware** Location : Bellville **Company Overview**: Our client is a dynamic and innovative and leading logistics company committed to delivering cutting-edge software and hardware solutions to our clients. They pride themselves on fostering a collaborative and growth-oriented work environment...


  • Cape Town, South Africa Reach Digital Health Full time

    Previously known as Praekelt.org, Reach Digital Health builds on 15 years of experience scaling digital health programmes to allow faster and more cost-effective implementations in various health domains. Reach has connected the health system with people and communities in over 200 countries through available mobile technology. It takes passion and...


  • Cape Town, South Africa Initiate international Full time

    An international super-fast growing tech company that are revolutionizing hoteliers around the globe have an exciting new career opportunity for an **Implementation Manager** to join their team in **Cape Town**. You will help this company become the most adopted hotel management system in the world, by implementing the HMS with new clients in the most...


  • Cape Town, South Africa Traderoot Full time

    The position entails the following responsibilities: - Managing the successful delivery of projects and deployments for a range of clients - Configuring systems to comply with functional requirements documentation - Creating clear and attainable delivery objectives, managing constraints and stakeholder expectations - Compiling implementation documentation...


  • Cape Town, South Africa S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Implementation Consultant Role - LMA Professional Services EMEA- Enterprise Solutions **The Team**: The LMA (Liquid Multi Assets) Professional Services team for Enterprise Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities. We manage,...


  • Cape Town, South Africa The Recruitment Council Full time

    Job Description: Implementation SpecialistReporting line: Implementation ManagerLocation: Westlake, TokaiBusiness Unit: Fund ServicesPurpose of the roleTo support the operational environment by managing new client onboarding, overseeing transition processes, handling client-driven change requests, improving processes, and leveraging technology to optimize...


  • Cape Town, South Africa FirstRand Full time

    Job Description Hello Future Implementation Specialist In this role you will be required to play an essential role in bridging the gap between portfolio managers (PMs) and trade execution. You will be required engage in the cash management of client investor flows, maturing instruments and distributions and ensure investment strategies are executed...

  • Implementation Expert

    3 weeks ago


    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job DescriptionAt The Recruitment Council, we're looking for a highly skilled Implementation Expert to join our team. As an Implementation Expert, you'll play a key role in supporting the operational environment by managing new client onboarding, handling transition processes, and working on process improvements.The ideal candidate will have a minimum of 5...


  • Cape Town, South Africa Confluence Technologies Inc. Full time

    **Implementation Consultant** **Cape Town** **Why Confluence?** Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that...


  • Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for...