Implementation & Support Operations Manager

4 months ago

Cape Town, South Africa Yoco Full time

**Who we are**:
Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

Grow With Us.

**About the team**:
Our implementation team is a fundamental part of our operations. We help setup, install, train and support our customers for their store management systems supplied by Yoco.

The team is made up of installation and support engineers who operate very closely with our customers on daily basis. Our engineers are our brand ambassadors in the field, they walk our customers through their product journey from sign-up, to implementation, and offer ongoing support.

We excel in continuous improvement and creative problem solving. The team values advocate for operational excellence and customer centricity. Most importantly, we make it a mission to enjoy what we do and have fun while doing it.

**About the role**:
As an Implementation Operations Manager, you will be in the driver’s seat to take our products to the market. You will be responsible for the daily operations of our field installation and support teams who install our products at customer sites and provide them with the technical support afterwards. You help structure and build the team, and develop, standardise and govern its processes to deliver a seamless and delightful customer experience.

Your team of technicians will be setting up and installing our solutions at customer sites, training their teams on product usage, and providing them with daily technical support. You will drive their planning and execution, allocate the right resources to the right projects based on project timelines, and help them with problem solving. Everyday you will collaborate with the different functions at Yoco to improve our internal and customer facing processes, all for a delightful customer experience. You will, occasionally, connect with our customers and lead them through the product implementation process.

**What you will be doing**:

- Define, standardise and run implementation and support processes and operations
- Build and develop a team of installation and support technicians capable of set-up, installation, training and support.
- Lead the planning, scheduling and allocation of implementation & support engineers to projects and processes based on capacity, skills and demand.
- Run the daily technical support operations and identify process gaps, customer issues and their root causes and implement solutions that ensures long-term resolution
- Overlook stock availability operations and ensure a healthy pipeline of hardware
- Track, measure, and improve the execution and quality of projects, provide regular reporting to leadership on project status and flag any risks
- Collaborate on, Maintain and update customer facing materials like input templates and training material to facilitate the onboarding process

**About you**:

- 7+ years of experience in operations roles
- 3+ years of experience in people management
- Familiar with continuous improvement and gap analysis methodologies
- Excellent communication (verbal & written) and managerial skills
- Hyper-organised and structured with an operational mindset
- A problem solver, with a can-do attitude and customer centricity
- Ability to take ownership of projects with self-management
- Ability to work on multiple projects concurrently, while managing client and team expectations
- Strong understanding of payments and/or hospitality software products is a plus
- A quantitative educational background is a plus

**The People We’re Looking For**:
We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.

Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.

So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in

  • Assistant Director: Immovable Asset Management, Ref

    4 months ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to develop and manage the Immovable Asset Register (IAR) and execute related ownership/ custodian functions including the preparation of Strategic Immovable Asset Managemen Plans. **Minimum Requirements**: An...

  • Operations Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Operations AccountantWe are seeking a highly skilled Operations Accountant to join our dynamic team at Agrimark Operations Ltd. As a key member of our finance team, you will be responsible for overseeing the financial and administrative functions for our Trade Breæriver, Packaging, and Kouga regions.Key Responsibilities:Analyse and report...

  • Implementation Manager

    4 months ago

    Cape Town, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

  • Game Farm Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Game Farm Manager Job Summary: We are seeking a highly skilled and experienced Game Farm Manager to join our team at Farm Manager SA. The successful candidate will be responsible for overseeing all aspects of the farm, including land management, animal welfare, and staff management. Responsibilities: * Manage the day-to-day operations of the...

  • Operational Support Manager

    1 week ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Director of Operational SupportThe Western Cape Government is seeking a highly skilled individual to fill the role of Director of Operational Support. This position will be responsible for strategically managing departmental operational support services, ensuring the highest level of quality and efficiency in the delivery of services to...

  • Print Management Product Lead

    4 months ago

    Cape Town, South Africa Group IT Operations Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The Digital...

  • Implementation Operations Coordinator

    2 weeks ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow. Founded in 2015, we now process over US$3 billion annually for over 400,000 businesses. We are...

  • Senior Project Manager

    4 months ago

    Cape Town, South Africa iLaunch Full time

    Lead complex projects from inception to completion Stakeholder management Develop and maintain project plans, schedules, and budgets. Identify, assess, and mitigate project risks and issues. Provide regular project updates to stakeholders and senior management. Grade 12 / Matric Tertiary Qualification - Project Management certification(e.g. PMP, AMP,...

  • Manager - Implementation

    2 months ago

    Cape Town, South Africa Nathan and Nathan HR Full time

    Position: Manager - Implementations Experience: 8-10 Years Location: South Africa Type: Full-Time Role Overview: Key Responsibilities: Project Management: - Lead the end-to-end implementation process of software solutions for our clients. - Develop and manage detailed project plans, including timelines, milestones, and deliverables. - Monitor project...

  • Operations Manager

    2 days ago

    Cape Town, South Africa HR Studio (Pty) Ltd Full time

    We’re looking for… An Operation Manager to oversee the day-to-day operations of our clients' sites, ensuring smooth and efficient functionality. Who are you? - Good communication skills and ability to collaborate effectively with cross-functional teams. - Ability to analyze complex technical problems and implement effective solutions in a timely...

  • Business Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Manager FuelWe are seeking a highly skilled and experienced Manager Fuel to join our team at Agrimark Operations Limited.Job SummaryThe successful candidate will be responsible for managing a fuel and convenience store, overseeing sales, staff, inventory, and operational systems and controls. This is a challenging and rewarding role that requires...

  • Branch Manager

    5 days ago

    OR Tambo, Eastern Cape, South Africa Metropolitan Life Full time

    **Introduction** **Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in...

  • Implementation Consultant

    3 weeks ago

    Cape Town, South Africa S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Implementation Consultant Role - LMA Professional Services EMEA- Enterprise Solutions **The Team**: The LMA (Liquid Multi Assets) Professional Services team for Enterprise Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities. We manage,...

  • Implementation Specialist

    4 months ago

    Cape Town, South Africa Traderoot Full time

    **THE COMPANY** **THE ROLE** The Implementation Specialist role involves end-to-end system commissioning based on clients' business requirements, which includes configuration, deployment, integration and testing of the clients' licensed software solutions. Implementation Specialists ensure that the licensed software systems meet the client's technical and...

  • Operations Manager

    4 months ago

    Cape Town, South Africa HR Studio Full time

    We're looking for… An Operation Manager to oversee the day-to-day operations of our clients sites, ensuring smooth and efficient functionality. Who are you? Good communication skills and ability to collaborate effectively with cross-functional teams.Ability to analyze complex technical problems and implement...

  • Implementation Specialist

    3 weeks ago

    Cape Town, South Africa The Recruitment Council Full time

    Job Description: Implementation SpecialistReporting line: Implementation ManagerLocation: Westlake, TokaiBusiness Unit: Fund ServicesPurpose of the roleTo support the operational environment by managing new client onboarding, overseeing transition processes, handling client-driven change requests, improving processes, and leveraging technology to optimize...

  • Senior Account Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ecentric Payment Systems Full time

    Senior Account ManagerEcentric Payment Systems is seeking a seasoned Senior Account Manager to drive business growth and manage high-value client relationships. As a key member of our Sales and Marketing team, you will play a pivotal role in implementing sales strategies and ensuring the profitability of key accounts.Key Responsibilities:Account Management:...

  • Packhouse Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Packhouse ManagerWe are seeking a highly skilled and experienced Packhouse Manager to join our team at Farm Manager SA.Key Responsibilities:Oversee the daily operations of the packhouse, ensuring efficient and safe production processes.Monitor and maintain food safety and security standards, adhering to BRC, HACCP, and Global GAP...

  • IT Operations Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    {"Job Title": "IT Operations Support Specialist", "Job Description": "Job SummaryStatus Staffing is seeking an experienced IT Operations Support Specialist to join our team. As a key member of our Infrastructure and Operations team, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesMonitor and...

  • HR Administrative Support

    4 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Position: HR Administrative Support (FTC)Location: Cape Town (Office-Based)Fixed-Term Contract | FMCG IndustryDo you have the energy, passion, and precision to turbocharge HR operations? Join our client, a leading FMCG company, and become a pivotal part of their high-energy HR team! In this fixed-term contract, you’ll play a key role in driving the Select,...