Implementation Manager

1 week ago


Cape Town, South Africa Initiate international Full time

An international super-fast growing tech company that are revolutionizing hoteliers around the globe have an exciting new career opportunity for an **Implementation Manager** to join their team in **Cape Town**. You will help this company become the most adopted hotel management system in the world, by implementing the HMS with new clients in the most effective & scalable way. Does this **job** sound like the perfect challenge for you? Keep reading

Your key **job** responsibilities as the **Implementation Manager** in **Cape Town** will include:

- All implementation phases completed within set timeframes, with ease, speed & effect
- Minimum average Adoption Score met
- Implementations per month per IM
- Manage the entire implementation process for new customers, beginning to end
- Configure our HMS ensuring adoption of the platform as quickly as possible
- Ensure customers are comfortable using the software by delivering training and catch-up sessions, and instruct or guide the customer through tasks needed to go live
- Deliver confident training sessions to educate the customer and effectively communicate value adds offered within our HMS
- Manage customer expectations aligned with the business processes and protocols
- Collect feedback from customers and share it with the relevant teams; sales / CS / Product
- Resolve time sensitive and high-pressure queries during the implementation phase
- Provide accurate handover to CS after go live
- Being able to work flexible hours occasionally to service clients in different time zones

Benefits of working with this team:

- Work in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in the organisation and the global hotel industry
- Work hard, Play hard mentality. They love celebrating successes together
- Employee Equity Scheme
- Regular trips to Europe for trainings & celebrational ceremonies (International Week)
- Annual Hotel Experience
- Friday lunches are on them
- Annual salary increases
- Training & Development opportunities

If you wish to view additional Office Support jobs, please click through to our **job** section.



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