Manager - Implementation

4 months ago


Cape Town, South Africa Nathan and Nathan HR Full time

Position: Manager - Implementations

Experience: 8-10 Years

Location: South Africa

Type: Full-Time

Role Overview:
Key Responsibilities:
Project Management:

- Lead the end-to-end implementation process of software solutions for our clients.
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time delivery.

Customer Engagement:

- Serve as the Escalation point of contact for customers during the implementation process.
- Establish strong relationships with clients, ensuring their needs and expectations are met.
- Conduct regular status meetings with customers to provide updates, address concerns, and align on project goals.

Team Coordination:

- Collaborate with cross-functional teams, including development, QA, and support, to ensure seamless project execution.
- Facilitate communication between internal teams and customers to resolve any issues promptly.

Quality Assurance:

- Ensure that the implemented solutions meet the highest quality standards and align with customer requirements.
- Oversee user acceptance testing (UAT) and ensure any issues are addressed before final delivery.

Continuous Improvement:

- Identify opportunities for improving implementation processes and methodologies.
- Gather feedback from customers and internal teams to refine future implementations.

Qualifications:

- 8-10 years of experience in software implementation, project management, or a related role.
- Proven experience in managing customer-facing projects and delivering software solutions.
- Strong understanding of project management methodologies and tools.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.

Preferred Skills:

- Experience with HRMS implementations.
- PMP, PRINCE2, or equivalent project management certification.
- Experience in the HR Software delivery sector is a plus.

Pay: R30 000,00 - R40 000,00 per month


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