Commercial Banking Area Client Manager

2 weeks ago

Edenvale, South Africa Nedbank Full time

**Req Number**
- 122852**Closing Date**
- 24 March 2023**Cluster**
- Total Bus Banking and Retail**Location**
- Edenvale - Modderfontein- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand.

**Responsibilities**:

- Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Ensure synergy between team networks through consistent and constant communication of expectations.
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
- Develop and manage the budget according to the strategic business requirements.
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in the Barrett and NSS surveys are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Relevant industry specific qualification in Finance or Sales, Fais qualification, Regulatory Examination 1.- Minimum Experience Level- 5 years leading people in a related financial services industry or 5 years role related sales experience.

**Technical / Professional Knowledge**
- Business administration and management
- Business terms and definitions
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank policies and procedures
- Organisational behaviour theory
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
- Human Resource Policies And Practices
- Behavioural Competenc

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