Regional Operations Manager Sub-sahara Africa

2 weeks ago

Edenvale, South Africa Australian Laboratory Services Full time

**Main Purpose of the Job**
The Regional Operations Manager Sub-Sahara Africa (SSA) will work closely with GM Europe & Africa Region, and provide regional office support management, which will include Finance, Human Resources, IT, Health and Safety, Quality Control, other managerial tasks where necessary. This includes and is not restricted to the company’s systems such as GEMS.

**Position in the Organisation**
Regional Operations Manager, SSA will be based in ALS Chemex SA Head Office in Johannesburg and will report to the GM Europe & Africa.

**Scope of the Job***
- **Compliance**
- Practice the ALS Health and Safety Foundation Standards
- Practice the ALS company core values
- Abide by the ALS company policies and procedures
- Abide by local legislative requirements at all times
- Compliance to the ALS Quality Management System
- Ensuring the business’s readiness for internal as well as external audits
- **Strategic objectives**

Working closely with the GM Europe & Africa to:

- Plan and develop strategic objectives which are aligned to the business strategy
- Research and keeping abreast with new technology, trends and changes within the industry. Anticipate operational needs accordingly.
- Present to and consult with management on departmental challenges; market trends and information feedback
- Contributes technically and operationally to ALS in the region
- Review monthly profit and loss reports
- Forecast and Budget review
- Consult with management on strategic challenges, global ALS benchmarks and trends and information feedback

***
- **Technical support**

Working closely with the GM Europe & Africa to:

- Identify areas of weakness (organisational, procedural, process, operational practice, equipment) and work with global, regional and country management (inclusive of quality control, HSE and risk management teams) to optimize operating structures / resources.
- Ensuring laboratories in the region are using approved methodologies to provide a quality service to the clients within budget parameters
- Optimizing turnaround time for samples whilst ensuring accurate and timely results are achieved and maintained
- Continually assess the business within the region to increase productivity and efficiency through equipment upgrading, method enhancements or implementation of new technology and with budget
- Fully knowledgeable with the ALS safety requirements as set out in the safety manual and ensure implementation thereof
- Provide technical support to the laboratory in meeting service delivery targets against industry demands i.e. quality and turnaround time, as well as contractual agreements with respective ALS clients
- Provide technical support, identify deficiencies and implement effective solutions to the laboratory.
- Periodically review, define, plan and provide oversight in improvement projects to facilitate continuous operational improvement, productivity initiatives, and production efficiencies within the laboratory.
- Participate actively in production meetings and appropriate forums to ensure production targets are met and consistency of operational objectives across the entire laboratory.
- **Reports**
- Compile key business metrics and report on them
- Assist with annual budgeting for the department
- **Risk Mitigation**
- Alert the GM Europe & Africa to key emerging risk areas
- Make input to improve risk mitigation strategies
- Actively participate in crisis management activities as and when required

**Competencies required for the role are as follows**:
**Behavioral Competencies**
- Excellent interpersonal and communication skills
- Maintain confidentiality and integrity
- Highly organised and flexible
- Sound decision making, problem solving and preventive measures skills
- Demonstrates accountability and a team player
- Inspires and drives excellence in all aspects of work

**Technical Competencies**
- Strategic planning/thinking and implementation abilities
- Sound decision making skills and is a problem solver;
- Excellent numerical and analytical skills
- Attention to detail, accuracy and work under pressure
- Ability to multi task and meet challenging deadlines
- Able to anticipate needs and must be responsive to enquiries
- Facilitates a team-oriented approach at organizational level

**Qualifications**
- A bachelor level tertiary qualification in Chemistry, Science/Instrumentation. BSc Honours in Chemistry would be advantageous.
- Minimum of 5-10 years’ experience in a management role.
- Proven track record in a commercial analytical laboratory or related industry / environment
- Knowledge of ISO17025 accreditation system.
- Advance Microsoft skills including MS Excel, MS Word, MS Office and MS PowerPoint
- Excellent written and verbal communication skills in English is a mandatory requirement. French is advantageous
- Will be expected to travel within the region.

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