Heavy Duty Parts Internal Sales

8 months ago

Edenvale, South Africa Turbo Diesel Group Ltd Full time

**Responsibilities**

**Product Knowledge**:

- Demonstrate extensive knowledge of heavy-duty truck parts, with a specific focus on European, American, and Japanese truck models.
- Stay updated on industry trends, new releases, and advancements in heavy-duty truck technologies.

**Customer Engagement**:

- Provide exceptional customer service by understanding clients' specific needs.

**Sales and Quotations**:

- Proactively engage in parts sales, including generating and presenting quotations.
- Effectively communicate product features, benefits, and pricing to potential and existing customers.

**Market Analysis**:

- Conduct thorough analyses of the South African commercial market landscape.
- Identify market trends, competitor strategies, and opportunities for expanding product offerings.

**Relationship Building**:

- Build and maintain strong relationships with customers, suppliers, and industry stakeholders.
- Collaborate with external sales teams to enhance customer satisfaction and loyalty.
- Must have existing customer database

**Order Processing**:

- Efficiently process customer orders, ensuring accuracy and timely delivery.
- Coordinate with logistics and warehouse teams to optimize order fulfillment.

**Technical Support**:

- Provide technical support to customers regarding heavy-duty truck parts.
- Assist in troubleshooting and offering solutions for parts-related inquiries.

**Cross-functional Collaboration**:

- Collaborate with internal teams, including purchasing, logistics, and marketing, to streamline operations and improve customer experience.
- Communicate market demands and customer feedback to relevant departments.
- Collaborate with external reps and work as a team to achieve sales objectives

**Documentation and Reporting**:

- Maintain accurate and organized records of customer interactions, transactions, and sales activities.
- Generate regular reports on sales performance, market trends, and customer feedback.

**Training and Development**:

- Stay informed about product updates and industry changes through continuous learning.
- Share knowledge with colleagues and contribute to the training of new team members.

**Requirements**:

- Education: High school diploma or equivalent; additional relevant certifications a plus.
- Experience: Proven experience in internal sales, preferably in heavy-duty parts. Knowledge of European, American, and Japanese heavy-duty trucks is essential.
- Communication Skills: Excellent verbal and written communication skills, fluency in English. Knowledge of additional languages is advantageous.
- Technical Proficiency: Solid understanding of heavy-duty truck components, specifications, and compatibility.
- Market Knowledge: In-depth knowledge of the South African commercial market, including key players, market dynamics, and customer preferences.
- Customer-centric: Strong customer focus with the ability to build and maintain lasting relationships.
- Computer Skills: Proficient in using CRM software, MS Office, and other relevant sales tools.

This role requires a proactive individual with a passion for heavy-duty truck parts, exceptional customer service skills, and a deep understanding of the South African commercial market.

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