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Training Delivery Manager

4 months ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
"Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest.

Webhelp is looking for a Training Delivery Manager to set up and then guide our dynamic Cape Town team, ensuring that all SA cluster clients (and internal business) training requirements are achieved in line with expectations and agreed budgets.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

Your team will look to you for motivation so you'll need to lead by example and raise the standards of trainer effectiveness, shedding light on “what good looks like” and putting it to constructive practice when identifying areas of perceived weaknesses.

**What you’ll be doing**
- Developing a robust model of planning the departments training resources to ensure the successful delivery of all client inductions and up-skills
- Developing scale of economy by drawing on the skills and resources of the SA wide training team
- Ensuring the relevant support mechanisms are in place such as regular coaching, management development training and observations have taken place
- Embedding the new trainer effectiveness dashboard successfully into the SA structure and becomes the true measure of success
- Supporting the design and implementation of continuous improvement focused on stretching the existing skills in the department, reducing weaknesses and gaps, as well as exploring new learning solutions and methodologies
- Ensuring staff have the required skills by implementing continuous development plans which are frequently updated, objectives are clear and regularly reviewed
- Ensuring that content is relevant, fit for purpose and adds value to the business
- Ensuring that all billable training is captured and reported correctly to both the client and the business
- Working collaboratively with finance to create a model which clearly demonstrates the collection revenue from the function and can feed into a budget or department profit/loss
- Managing costs in line with budgets
- Reducing costs where applicable through up-skill of staff and maximsing use of business solutions such as video conference
- Monitoring and report on activities, costs and performance
- Work closely with internal stakeholders to understand and satisfy their requirements
- Working closely with relevant support functions who impact on your business area, such as recruitment
- Work closely with the professional element of the Learning & Development function to ensure that all content is relevant and delivers excellent learning experiences

**What you’ll need**
- Previous experience managing and leading teams both on-site and remotely
- Experience managing resources appropriately, placing the rightly skilled people in the right place
- Ability to work in a fast paced environment
- Exceptional stakeholder management and relationship building skills
- Excellent communication skills with the ability to influence thinking at all levels
- Commercial acumen and budget management

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02188