Training Manager

2 weeks ago

Cape Town, South Africa TTEC Full time

Training Manager

Training Manager - Cape Town SA - US hours

At TTEC, we’re all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires US working hours.

Learning and Leadership Development (L&LD) Managers manage the operational and fiscal activities of Learning and Leadership Development department. Develop and lead the team. Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Leadership Development department. Oversee all aspects of the delivery of training. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all training related issues. Improve efficiency and accuracy of training process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. L&LD managers are held accountable for training department attrition, including trainers, agents, and overall project attrition. Responsible for team engagement, leadership, performance management, coaching and talent development. L&LD managers adhere to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. L&LD managers create and maintain a positive work environment.

Key Performance Objectives

1. Achieve 100% of training goals. Actively implement strategies and initiatives to enable the Learning and Leadership Development department to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and client requirements associated with each training goal. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)

2. Manage day-to-day operations and deliverables. Deliver timely and efficient solutions to all training related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Manage problem resolution as needed. Determine appropriate use of resources to meet training goals and schedules. Oversee and manage the facilitation quality of training classes; those include New Employee Orientation training, client required product classes, and language base classes. Accountable for Supervisors, Team Leads and Trainers certification. Manage regular preparation of reporting on training completion to a client and internal reporting. (Problem solving, attention to detail, can-do attitude, persuasion and influence)

3. Improve the key success metrics associated with training goals. These include:

- Associate Performance 30 days post-training
- Training Attrition
- Training Satisfaction
- ERGM

Gather information, analyze data, observe the training process, and lead the effort to consistently improve training process and performance. This includes challenging every aspect of the training process. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. Held accountable for attrition of agents, trainers and overall project attrition. Responsible for Learning and Leadership Development department success in meeting key metrics and quality requirements. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Actively manage the staff, support, motivate and retain an outstanding team. Responsible for mentoring, training, evaluating, and developing the staff. Provide support, information and assistance. Accountable for managing all day-to-day issues and respond to all issues as appropriate. Help the staff to set realistic and measurable training goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities to Trainers and Team Leads, and address performance issues as appropriate. Monitor progress towards achieving training goals. (Leadership, staff development, accountability, coaching, motivation, resourcefulness, high integrity)

5. Manage the communication.

Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with client and business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential training problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. (Team work and collaboration, fairness, follow th

  • Training Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Our client in Cape Town is looking for a Training Manager to join their fast-growing team.The primary role of the job is to manage and process trainers and training leads aligned to the process.Essential Functions:Coach and mentor process trainersFacilitate training classes as neededAdminister Training Needs Analysis, and come up with action plans to address...

  • Training Facilitator

    4 weeks ago

    Cape Town, South Africa ALPHA TECHNICAL TRAINING CENTRE Full time

    **Facilitator Position Available at Cape Town, Western Cape** **Requirements**: Grade 12 Train the Trainer Course conduct Outcome based assessments Training 2-3 Years hands on Tyre repair' written communication, interpretation in a learning enviroment Computer Literate (MS Office) Excellent Reporting, Written and Verbal communication skills Must be...

  • Training Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve, a leading recruitment agency, is currently seeking a skilled and experienced Training Manager to join their client in Cape Town. As a Training Manager, you will be responsible for developing and implementing training programs that support the company's strategic goals and enhance the skills and knowledge of employees.You will collaborate with...

  • Training Manager

    1 month ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve, a leading recruitment agency, is currently seeking a skilled and experienced Training Manager to join their client in Cape Town. As a Training Manager, you will be responsible for developing and implementing training programs that support the company's strategic goals and enhance the skills and knowledge of employees.You will collaborate with...

  • Project Manager

    4 weeks ago

    Cape Town, South Africa Training Force Full time

    Inherent requirements: - Matric - NQF Level 7 qualification in Project Management or equivalent - 7 to 8 years’ experience in similar role or industry Preferred requirements: - Strong written and verbal communications skills - Commitment to excellence, outstanding work ethic and attention to detail - Effectively communicate with Senior and Executive...

  • Training Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units. Key Responsibility Areas·...

  • Training Manager

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the role is to manage and govern the operational training function for allocated business units.  In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units. Key Responsibility...

  • Lead Assistant Manager

    4 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing department Essential Functions Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge Train need analysis, researching, designing and developing...

  • Process Training Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the Utilities Group Manager: Training role is to manage and govern the operational training function for allocated business units. In addition, this role is responsible for contributing towards effective talent development across Utilities and ensuring the Utilities learning strategy is operationalized across allocated business...

  • IT Manager

    1 month ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our Client is a non-profit organisation that works throughout Cape Town’s township communities towards a more just society where human rights can be fully actualised. They have a holistic and community-led approach to the sustainable development of impoverished communities, focusing on early childhood development, the well-being of older persons and...

  • Process Training Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • IT Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Our Client is a non-profit organisation that works throughout Cape Town's township communities towards a more just society where human rights can be fully actualised. They have a holistic and community-led approach to the sustainable development of impoverished communities, focusing on early childhood development, the well-being of older persons and...

  • Floor Manager

    2 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Manager position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Manager is to effectively plan, control and monitor the...

  • Training Delivery Manager

    1 month ago

    Cape Town, South Africa Webhelp Full time

    **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: "Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest. Webhelp is looking for a Training Delivery Manager...

  • Training Delivery Manager

    4 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** "Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest. Webhelp is looking for a Training Delivery Manager to set up and then guide our dynamic Cape Town team, ensuring that...

  • Training Delivery Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Location Cape Town, South AfricaLanguage English***Job Advert:"Teachers are like candles, they share themselves to light a way for others" If you have a passion for empowering people and believe that knowledge and learning is best used when shared, then this role may spark your interest.Webhelp is looking for a Training Delivery Manager to set up and then...

  • Training Lead

    3 weeks ago

    Cape Town, South Africa Datonomy Solutions Full time

    Project Training Lead Must have SAP Retail and/or Finance experience. Purpose: To manage the development and implementation of training on a project. Analyse Training Need: - Translate project scope into training scope - Determine training impact on value chain - Conduct Target Audience Analysis - Develop Training Needs Analysis - Develop high level...

  • Floor Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Manager position based in Eerste River, Cape TownJob Purpose:The purpose of the Floor Manager is to effectively plan, control and monitor the...

  • Training Officer

    4 weeks ago

    Cape Town, South Africa Atlas Finance Full time

    **N4.9.2** **Job Description - Training Facilitator** **ADMINISTRATIVE INFORMATION** **A1: Administrative Information** **Position Name** Training Facilitator **Position Number** T04 **OFO Code** 242402 **Company** Atlas Finance (Pty) Ltd **Department** Training **Area of Responsibility** Training of all internal staff **Direct...

  • Training Administrator

    4 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Training and Development**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: We are looking to recruit a Training Administrator to work within the training department of Clicks Pharmacy Academy...