Delivery Manager

8 months ago

Cape Town, South Africa Reach Digital Health Full time

**Purpose of the Role**

The Delivery Manager at Reach Digital Health will be at the forefront of our delivery transformation, guiding teams in adopting practices that promote effective collaboration, communication and delivery. They will foster a culture of continuous improvement, accountability and delivery of value. This role requires expertise in Adaptive and Predictive methodologies, coaching and facilitation, and will be instrumental in enhancing our processes and overall organisational agility and consistency.

You will be responsible for successfully implementing delivery practices across the organisation and facilitating the delivery within multi-disciplinary teams. This role is responsible for cultivating a collaborative mindset, developing, and coaching teams to deliver projects according to the organisational project management and delivery standards.

**Key Focus Areas**:
**Facilitation** - Facilitate Agile ceremonies, workshops and team building across multiple teams according to the organisational process, methodology and framework.
**Drive Delivery** - Guide multi-disciplinary teams to deliver work according to the project parameters and the organisational processes.
**Monitor & Improve Team Efficiency** - Regularly review data from team feedback and delivery performance to improve the ways of working.
**Resolve Blockers** - Assist in identifying persistent blockers that hinder delivery, assist the team to remove blockers and provide guidance for resolving common issues

**Facilitation, Team Empowerment, and Growth**:

- Facilitate Agile Rituals: Lead daily stand-ups, backlog refinement, service-delivery reviews (SDRs), retrospectives, and other team related meetings to ensure effective team collaboration, communication and workflow management.
- Team Support: Coach and support team members, on practices that help them plan and execute their work items. Fostering a culture of continuous learning and growth, encouraging self-organisation and decision-making within teams.
- Promote Effective Communication: Support team members to effectively communicate within the team, focussing on finding solutions to challenges and de-escalating situations that may cause conflict within the squad.
- Refinement of Work Packets: Guide team members in the refinement and breakdown of activities into manageable work packets with parameters that help size work appropriately to promote flow within the teams.
- Remove Blockers & Impediments: Actively contribute to the empowerment of team members to remove obstacles that hinder productivity and optimal delivery.
- Stakeholder Communication: Act as a liaison between the team and internal stakeholders, ensuring clear and consistent communication regarding delivery progress and expectations.
- Team Motivation: In collaboration with the People Operations Team, propose and implement strategies to keep the team motivated, engaged, and focused on project goals.
- Process & Ways of Working: Ensure that the team follows the organisational processes, standards and methods when planning and executing work, offering support and guidance where necessary.
- Feedback: Collect continuous feedback from the team to understand the challenges they may face and how we might make improvements to our processes to promote a productive and effective working environment.

**Delivery Operations**:

- Risk Management: Identify, assess, and mitigate risks that relate to the team and their ability to deliver work. Maintain a risk register and update it regularly.
- Process Improvement: Continuously collaborate with the Delivery Operations team to evaluate and identify improvements to the delivery processes, implementing good practices to enhance efficiency and effectiveness.
- Ways of Working Improvement: Proactively identify challenges and propose mitigations to the Delivery Operations working group for consideration and support the change management process to implement approved changes.
- Compliance: Maintain an understanding of the organisational standards and ensure that all deliverables meet the required acceptance criteria. Ensure that all deliverables meet the required acceptance criteria and comply with organisational standards.
- Knowledge Sharing: Develop and maintain information about processes, teams and good practices in structured repositories that are accessible and easy to use.
- Capacity Management: Support the management of team capacity and staff allocation to ensure optimal utilisation and balanced workloads. Coordinate with other managers to share team members effectively.
- Foresight: Anticipate future squad needs and make adjustments to meet demand. Understanding the trends in the squad, anticipate when additional staff may be needed or when we might expect a drop in capacity requirements.
- Onboarding: Participate in the onboarding of new team members to ensure the team has the necessary understanding of the processes and ways of working. Coaching new joiners in the prac

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