Service Delivery Operations Manager

5 days ago


Cape Town, Western Cape, South Africa Acuity Consultants Full time

Job Summary

We are seeking a highly skilled Service Delivery Administrator to join our team at Acuity Consultants. As a Service Delivery Administrator, you will play a pivotal role in providing administrative support to our Help Desk, Service Delivery Managers, and IT Operations Manager.

Key Responsibilities

  • Monthly billing for support provided to internal business units, clients, and vendors
  • Assisting the Help Desk with incident and request assignment overflow
  • Collaborating with Service Delivery Managers on contracts, proposals, and quality checks
  • Supporting the Billing & Training Coordinator in managing training agreements and bookings for business units
  • Aiding the Project Coordinator in meeting client billing requirements and maintaining updated client information across our ticketing system, document management system, and CRM
  • Assisting the IT Operations Manager in documenting business unit policies and procedures

Requirements

  • 3 years' experience in the IT industry
  • Experienced in MS Office
  • Strong reporting skills
  • Relevant customer service experience

About Us

Acuity Consultants is a premier Microsoft enterprise solutions provider, specializing in macro-level Microsoft & cloud implementations, integrations, and migrations for the largest enterprises in South Africa. With a volume-based product & a network of clients built over 30+ years of business, we are the industry leader & largest Microsoft/cloud solutions & licenses company in South Africa.



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