Training Manager

4 months ago

Cape Town, South Africa Teleperformance South Africa Full time

**Job description**

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Training Manager to join our team. Our philosophy is transforming passion into Excellence

This role forms a part of the Learning and Development function within the Teleperformance UK & South Africa L&D team, the role holder will work very closely with Operations teams and will focus on partnering with Senior Managers in South Africa to support them with the optimization of business improvement through robust analytics, insight, recommendations and actions. The role holder will also be expected to support all L&D matters and be part or fully qualified in Facilitation and Management. This will be a challenging and rewarding position, which will require a hardworking, detail orientated, efficient, conscientious individual seeking their next career move.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**

**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**

**Commitment and Different - Being passionate, engaged and seeing opportunities**

**where others see problems**

Teleperformance offers a fun, people centric working environment, _where we fully support you in demonstrating continuous growth and excellence in performance_

**Key Performance Indicators**
- Manage, Lead and develop your own team to ensure that they satisfy the requirements of their role.
- Evaluation of current training and developmental programmers
- TPSA and client training materials are designed and maintained accurately
- Supply training for new recruits, existing call staff and managers to satisfy the requirements of campaigns and accounts
- Promote training projects as required to support the needs of the business
- Take ownership for own performance actively seeking opportunities to improve and develop

**Key Responsibilities**
- Training Provision and Compliance
- Ensures provision and achievement of all products, process, system and compliance training requirements within the business unit
- Develops and delivers the operational training material necessary to meet client & business requirements
- Delivers training where required as part of the Business Unit Training team
- Collaborates with People Development and provides input on the role out of development programs across the Business Unit

**Training Management**
- Manages overall training processes and assumes accountability for the Business Unit training management
- Establishes and implements programs for training improvement, and adopts the People Development success measurement criteria as best practice
- Works with Head of Operations Training to identify both external and internal best practice training mechanisms, approaches and modules
- Works with the Head of Operations Training to identify the need for, and develop or source, any accredited training modules that are client and operation specific
- Collaborates with People Development to ensure all Business Unit development requirements are met

**Reporting and Standards**
- Reports on the benefit and value of training delivered within the Business Unit
- Delivers reports to meet the Business Unit requirements and standard reporting requirements within the Teleperformance business
- Identifies, establishes and conducts reporting and analysis on Business Unit interventions, using methodology in line with People Development, Teleperformance best practice and contractual client requirements

**Development Needs Analysis**
- Conducts effective training needs analyses for the Business unit
- Proposes and delivers solutions to fill any identified gaps in competence in conjunction with Head of Operations Training and supporting resources
- Collaborates with People Development and the Quality team to ensure that competence gaps are filled

**Experience **(Essential)
- At Least 5 years in a Training Management/Similar Role
- Proven experience in the design and delivery of Training Interventions
- Must have extensive knowledge on SAQA & Unit Standards
- Relationships with various SETA’s
- Exceptional verbal and written communication, presentation, and interpersonal skills.

**Qualifications**
- Matric Essential/Equivalent
- Training Qualification
- Train the Trainer Diploma
- Skills Development Facilitator
- Assessor
- Moderator

**Skills/personal attributes**
- Solid understanding o

  • Training Manager

    6 months ago

    Cape Town, South Africa TTEC Full time

    Training Manager Training Manager - Cape Town SA - US hours At TTEC, we’re all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role...

  • Training Manager

    3 months ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job description** This role forms a part of the Learning and Development function within the Teleperformance UK & South Africa L&D team, the role holder will work very closely with Operations teams and will focus on partnering with Senior Managers in South Africa to support them with the optimization of business improvement through robust analytics,...

  • Training Manager

    1 week ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job description** This role forms a part of the Learning and Development function within the Teleperformance UK & South Africa L&D team, the role holder will work very closely with Operations teams and will focus on partnering with Senior Managers in South Africa to support them with the optimization of business improvement through robust analytics,...

  • Training Manager

    4 months ago

    Cape Town, South Africa Hilton Full time

    Training Manager A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. **What will I be doing?** As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through...

  • Training Manager

    7 months ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of the role is to manage and govern the operational training function for allocated business units.  In addition, you will be responsible for contributing towards effective talent development across business units and ensure that the learning strategy is operationalized across allocated business units. Key Responsibility...

  • IT Manager

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our Client is a non-profit organisation that works throughout Cape Town’s township communities towards a more just society where human rights can be fully actualised. They have a holistic and community-led approach to the sustainable development of impoverished communities, focusing on early childhood development, the well-being of older persons and...

  • Training & Development Manager

    4 weeks ago

    Cape Town, South Africa Frogg Recruitment SA Full time

    Training and Development Manager Bellville Cape TownOur client is looking for a Training & Development Manager with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next big...

  • Training and Development Manager

    1 month ago

    Cape Town, Western Cape, South Africa Robertson and Caine Full time

    Robertson and Caine is seeking an experienced Training and Development Manager to join our team.About the RoleThe ideal candidate will have a strong background in training and development, with experience in designing and delivering training programs that drive business results. The salary for this position is estimated to be around £45,000 per year.Job...

  • Training Manager Lead

    4 days ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    O'Brien Recruitment is seeking a highly skilled Training Manager to lead our training initiatives forward. As a key member of our team, you will be responsible for championing comprehensive training at both DC and Retail levels.We are looking for a talented individual who can inspire and lead our Training Team, fostering a culture of excellence. If you have...

  • Training & Development Manager

    4 weeks ago

    Cape Town, South Africa FROGG Recruitment Full time

    Training and Development Manager Bellville Cape Town  Our client is looking for a Training & Development Manager with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next big...

  • Training & Development Manager

    4 weeks ago

    Cape Town, South Africa FROGG Recruitment Full time

    Training and Development Manager Bellville Cape Town  Our client is looking for a Training & Development Manager with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next big...

  • Training & Development Manager

    4 weeks ago

    Cape Town, South Africa Frogg Recruitment SA Full time

    Training and Development Manager Bellville Cape Town   Our client is looking for a Training & Development Manager with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next...

  • Training & Development Manager

    4 weeks ago

    Cape Town, South Africa Frogg Recruitment SA Full time

    Training and Development Manager Bellville Cape Town  Our client is looking for a Training & Development Manager with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next big...

  • Training & Development Manager

    3 weeks ago

    Cape Town, South Africa FROGG Recruitment Full time

    Training and Development Specialist Bellville Cape TownOur client is looking for a Training & Development Specialist with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next...

  • Training & Development Manager

    3 weeks ago

    Cape Town, South Africa Frogg Recruitment SA Full time

    Training and Development Specialist Bellville Cape Town Our client is looking for a Training & Development Specialist with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next...

  • Training & Development Manager

    3 weeks ago

    Cape Town, South Africa Frogg Recruitment SA Full time

    Training and Development Specialist Bellville Cape TownOur client is looking for a Training & Development Specialist with 5 years plus experience, The main purpose of this role is to Design, implement, manage and track a training and development framework ensuring a technically skilled workforce as well as and relevant workforce that’s ready for the next...

  • Training and Development Manager

    3 months ago

    Cape Town, South Africa Pragma Full time

    **Job Advert Summary**: At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. Design, implement,...

  • Training and Operations Manager

    4 days ago

    Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time

    About the RoleThe Training and Operations Manager will play a key role in ensuring the smooth operation of our training programs. This includes providing administrative support to our trainers and students, advertising upcoming courses and fees, and conducting courses every week.You will be responsible for preparing training materials, setting up the...

  • Floor Manager

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Manager position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Manager is to effectively plan, control and monitor the...

  • Training Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    Company Overview: Time Personnel is a leading recruitment agency that provides top-notch staffing solutions to businesses across various industries. Our mission is to deliver exceptional services and exceed our clients' expectations.Job Summary: We are seeking a highly organized and energetic individual to join our team as a Senior Training Coordinator. This...