Global Delivery Customer Engagement
3 weeks ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
Global Delivery Customer Engagement - Manager
Working hours 3pm-11H00pm South African time including SA public holidays
What we’ll bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of the Global Operations - Delivery team We work in a fact paced environment delivering big data solutions to our customers. Our data assets are used by our customers to grow their consumer portfolio as well manage financial risk.
The Customer Engagement team partners with our customers to understand their strategy and align the project scope to our batch capabilities. We translate and document “the ask” into ‘TU speak’ so that our technical teams can implement.
“We are empowering a marketplace that can offer consumers a broad array of financial options to buy homes, cars, durable goods and all of the necessities in life that, in our absence, would be nearly impossible to afford.” -Tim McCarthy; VP
**What You'll Bring**:
**What you’ll bring**:
- Experience in client-facing functions that support existing and new client deliveries end to end - from initial scoping and quoting through implementation and post-production support
- Expert in analyzing and documenting business requirements
- Ability to foster enterprise relationships directly and successfully navigate a matrix organization
- Experience managing individual contributors on daily workload, change management, issue resolution, and career development
- 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.
**We’d love to see**:
- Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
- Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
- Driven by intellectual curiosity and independent thinking
- Professional, positive, and outgoing demeanor
**Impact you’ll make**:
- In the first 90 days - Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
- Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
- Beyond 90 days - Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
- Leverage historical metrics as a baseline of what good looks like and identify areas of improvement
**Impact You'll Make**:
**What you’ll bring**:
- Experience in client-facing functions that support existing and new client deliveries end to end - from initial scoping and quoting through implementation and post-production support
- Expert in analyzing and documenting business requirements
- Ability to foster enterprise relationships directly and successfully navigate a matrix organization
- Experience managing individual contributors on daily workload, change management, issue resolution, and career development
- 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.
**We’d love to see**:
- Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
- Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
- Driven by intellectual curiosity and independent thinking
- Professional, positive, and outgoing demeanor
**Impact you’ll make**:
- In the first 90 days - Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
- Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
- Beyond 90 days - Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
- Leverage historical metrics as a baseline of what good looks like and identify areas of improvement
**Working times for this position are 3pm - 11pm SA time and includes SA Public Holidays.**
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day
-
Global Delivery Customer Engagement
2 weeks ago
Johannesburg, Gauteng, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Global Delivery Customer Engagement - ManagerWorking hours 3pm-11H00pm South African time including SA public holidaysWhat we'll bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to...
-
Engagement Manager
3 weeks ago
Johannesburg, South Africa S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 12 **The Role**: Engagement Manager, Platforms & Channels **The Team**: S&P Markit Intelligence Platforms and Channels provides data technology and services supporting acquisition, ingestion, content management, mastering and distribution to power S&P business line and customer needs. Business delivery...
-
Manager Engagement Delivery
3 weeks ago
Johannesburg, South Africa BankservAfrica Full timeThis details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...
-
Engagement Specialist
4 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - The strategy of Anglo American is to secure, develop and operate a portfolio of high quality and long-life resource assets to deliver leading shareholder returns. This can be achieved through innovative practices and technologies, in the hands of our world-class people, working towards a common purpose of re-imagining mining to improve...
-
Customer Engagement Manager
2 weeks ago
Johannesburg, South Africa Initiate International Full timeJob DescriptionAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user...
-
Customer Engagement Manager
5 days ago
Johannesburg, South Africa Initiate International Full timeAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...
-
Customer Engagement Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate international Full timeAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...
-
Rsa - Global Supply / Content Co-ordinator
2 months ago
Johannesburg, South Africa Global Supply Full time**Job no**: 516457 **Brand**: Global Supply **Work type**: Full time **Location**: Johannesburg West **Categories**: Wholesale & Product, Leisure Travel & Retail **GPN Distribution Content Coordinator**: Job Purpose: Work with Product Development in the delivery and maintenance of product for Global Procurement Network. Ensure that content is entered in...
-
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Customer Engagement Sr. Analyst
6 days ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Working hours 3pm - 11pm South African time including SA public holidays It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of...
-
Engagement Specialist
3 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...
-
Global Customs Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Puma Energy Full timeMain Purpose: In-house Tax department – Correctly discharge all Customs and Excise obligations, ensure full compliance with the rules & regulations and manage the Customs and Excise working capital position in the Puma Energy Group.Knowledge Skills and Abilities, Key Responsibilities:KEY RESPONSIBILITIES:The Global Customs Manager will work with both...
-
Customer Engagement Scrum Master
3 weeks ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Ensure...
-
Engagement Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa De Beers Group of Companies Full timeCompany Description We're reimagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value...
-
Johannesburg, South Africa BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Global Engagement Pilot, Johannesburg, South Africa
21 hours ago
Johannesburg, South Africa BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's interconnected world, connections matter more now than ever. By uniting talented individuals, top-notch technology partners, and emerging innovators, we assist our clients in tackling some of...
-
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's interconnected world, connections matter more now than ever. By uniting talented individuals, top-notch technology partners, and emerging innovators, we assist our clients in tackling some of...
-
Customer Engagement Scrum Master
2 weeks ago
Johannesburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryEnsure that...
