Sales and Customer Engagement Representative
2 weeks ago
About the Role:
We are seeking an experienced and motivated sales professional to join our team as a Sales and Customer Engagement Representative. The ideal candidate will be responsible for contacting potential customers, generating interest in products or services, answering inquiries, and working to close sales.
Responsibilities:
- Contact allocated customers daily to discuss their needs and provide solutions.
- Handle incoming sales or general inquiries via phone and respond accordingly.
- Support Sales Representatives to achieve sales budgets and increase market share.
- Maintain and update customer databases with accurate information.
- Minimize back orders by efficiently processing them and ensuring timely delivery.
- Inform customers of any stock issues or service delivery impacts.
- Resolve customer complaints and address any problems promptly.
- Develop strong relationships with clients through excellent communication and interpersonal skills.
- Collaborate with internal departments to handle client requests and support teams.
- Assist with managing cash and carry stock when necessary.
Requirements:
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work under pressure and meet sales targets.
- Teamwork and collaboration.
- Strong problem-solving skills.
- 3-5 years of experience in telesales environment.
- Computer literacy and proficiency in relevant software.
- Good understanding of telephonic etiquette and sales skills.
- Matric or equivalent (NQF level).
What We Offer:
- A competitive salary of R150,000 - R200,000 per annum.
- A supportive and dynamic work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
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