Sales and Customer Engagement Representative

2 weeks ago


Johannesburg, Gauteng, South Africa HR Genie Full time
Job Title: Sales and Customer Engagement Representative

About the Role:

We are seeking an experienced and motivated sales professional to join our team as a Sales and Customer Engagement Representative. The ideal candidate will be responsible for contacting potential customers, generating interest in products or services, answering inquiries, and working to close sales.

Responsibilities:

  • Contact allocated customers daily to discuss their needs and provide solutions.
  • Handle incoming sales or general inquiries via phone and respond accordingly.
  • Support Sales Representatives to achieve sales budgets and increase market share.
  • Maintain and update customer databases with accurate information.
  • Minimize back orders by efficiently processing them and ensuring timely delivery.
  • Inform customers of any stock issues or service delivery impacts.
  • Resolve customer complaints and address any problems promptly.
  • Develop strong relationships with clients through excellent communication and interpersonal skills.
  • Collaborate with internal departments to handle client requests and support teams.
  • Assist with managing cash and carry stock when necessary.

Requirements:

  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Ability to work under pressure and meet sales targets.
  • Teamwork and collaboration.
  • Strong problem-solving skills.
  • 3-5 years of experience in telesales environment.
  • Computer literacy and proficiency in relevant software.
  • Good understanding of telephonic etiquette and sales skills.
  • Matric or equivalent (NQF level).

What We Offer:

  • A competitive salary of R150,000 - R200,000 per annum.
  • A supportive and dynamic work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.


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