Service Delivery Manager for Regional/global

4 weeks ago

Johannesburg, South Africa Hewlett Packard Full time

The Service Delivery Manager manages the contractual service deliverables for our large and strategic accounts. The portfolio may include customized (Device as a service) and/or elevated priority services.

You will be responsible to coordinate internal and external teams local/regional or global to ensure the service is at the right level and we meet our contractual obligations. You will report out to your management, the regional director and the client. The role includes close collaboration with the sales representatives on your assigned accounts. You will be part of a virtual/ regional team of service delivery managers, taking care of accounts with a headquarter in the Southern Europe, Africa and Middle East region.

**_ Responsibilities: _**
- Develops and nurtures senior management relationships with the customer.
- Owns customer operational relationship: develops and nurtures to excellent customer satisfaction : Principle contact for operational and tactical issues representing delivery of all services (all functions internal and 3rd party)) to the customer: manages customer expectations by developing performance metrics and reporting, escalation management and communication plan.
- Understands customer at local, country, region and worldwide level to analyze delivery requirements and contribute to customer strategic business plan.
- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
- Owns expense/cost target commitments for all service delivery requirements developing, implementing and monitoring expense controls.
- Ability to effectively and proactively manage risk for medium to high risk projects.
- Negotiates with and manages 3rd party vendors contributing to contractual requirements.
- Identifies incremental revenue opportunities and supports pursuit activities.
- Assures compliance with HP and customer's HR, legal, financial, ethics and government related policies, strategies, and processes.
- Contributes to knowledge management capture, documentation and publication to drive organizational maturity.

**_ Education and Experience Required: _**
- First Level University Degree or equivalent combination of education and experience.
- 3 - 8 years relevant business experience.
- Multi cultural and x-country experience desired ITIL/ITSM experience.
- Project management skills

**_ Knowledge and Skills: _**
- Ability to build and manage strong customer relationship at senior level.
- Strong influence and negotiation skills.
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.
- Ability to understand and analyze an issue or problem to develop and implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build and manage a cross cultural, cross tower and cross business team for effective and efficient customer support.
- Excellent communication skills: verbal, written and presentation.
- Crisis and conflict management skills.

**Additional requirements;**
- Ability to travel on a regular basis

Preference will be given to members from designated groups, i.e. EE in accordance with the Employment Equity Act. However, this does not suggest that the process of recruitment excludes members from non-designated groups.

  • Service Delivery Manager for Regional/global

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hewlett Packard Full time

    The Service Delivery Manager manages the contractual service deliverables for our large and strategic accounts. The portfolio may include customized (Device as a service) and/or elevated priority services.You will be responsible to coordinate internal and external teams local/regional or global to ensure the service is at the right level and we meet our...

  • Service Delivery Manager for Regional/global

    7 days ago

    Johannesburg, South Africa Hewlett Packard Full time

    The Service Delivery Manager manages the contractual service deliverables for our large and strategic accounts. The portfolio may include customized (Device as a service) and/or elevated priority services. You will be responsible to coordinate internal and external teams local/regional or global to ensure the service is at the right level and we meet our...

  • Service Delivery Manager for Regional/global

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hewlett Packard Full time

    The Service Delivery Manager manages the contractual service deliverables for our large and strategic accounts. The portfolio may include customized (Device as a service) and/or elevated priority services.You will be responsible to coordinate internal and external teams local/regional or global to ensure the service is at the right level and we meet our...

  • Regional Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tony Blair Institute for Global Change Full time

    We don't just talk, we do. Lead the change with us.At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And...

  • Regional Director

    4 weeks ago

    Johannesburg, South Africa Tony Blair Institute for Global Change Full time

    We don’t just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three....

  • Service Delivery Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Regional Delivery

    2 weeks ago

    Johannesburg, Gauteng, South Africa Wipro Technologies Full time

    The Regional Delivery & Operations Executive would be accountable for Wipro's delivery, operations and administration across the Africa region. A key senior member of the leadership team who will work closely alongside the Africa Managing Director (MD), and APMEA COO to enable our strategy. Key Responsibilities The successful candidate will lead and own the...

  • Service Delivery Management

    3 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Regional Managing Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa ASL Global Full time

    Job PurposeThe Regional Managing Director will lead the teams that are dedicated to the servicing of the day-to-day business and our customers across the MEA region. The Regional Managing Director needs to be commercially focused and take accountability for all operational activity ensuring the delivery of expected services, revenue and margin targets....

  • Regional Managing Director

    3 months ago

    Johannesburg, South Africa ASL Global Full time

    **Job Purpose** The Regional Managing Director will lead the teams that are dedicated to the servicing of the day-to-day business and our customers across the MEA region. The Regional Managing Director needs to be commercially focused and take accountability for all operational activity ensuring the delivery of expected services, revenue and margin targets....

  • Regional Digital Business Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa CA Global Headhunters Full time

    Reference Number: TR0411Our client, a mining service provider, is seeking a Regional Digital Business Manager who will As Regional Digital Business Manager who will maximize the company's share of spend and profitability, ensuring successful implementation and customer support across the Digital Solutions Portfolio. The incumbent will design and lead a team...

  • Service Delivery Manager

    4 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...

  • Service Delivery Specialist

    6 days ago

    Johannesburg, South Africa NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Service Delivery Specialist

    6 days ago

    Johannesburg, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Service Delivery Specialist

    1 month ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Regional Specialist Protection Services 2024-08

    2 months ago

    Johannesburg, South Africa H2R Africa Full time

    The purpose of the position is to own stakeholder relationships and service delivery for commercial and technical systems within Global IM for their relevant sites and regions.Undergraduate/postgradute B degree in IM discipline.Monitor the work and overall performance of regional protection services technology systems for all mining operations.Evaluate and...

  • Regional Specialist Protection Services 2024-08

    2 months ago

    Johannesburg, South Africa H2R Africa Full time

    The purpose of the position is to own stakeholder relationships and service delivery for commercial and technical systems within Global IM for their relevant sites and regions.Undergraduate/postgradute B degree in IM discipline.Monitor the work and overall performance of regional protection services technology systems for all mining operations.Evaluate and...