Engagement Manager

6 months ago

Johannesburg, South Africa S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 12
**The Role**: Engagement Manager, Platforms & Channels

**The Team**: S&P Markit Intelligence Platforms and Channels provides data technology and services supporting acquisition, ingestion, content management, mastering and distribution to power S&P business line and customer needs. Business delivery partners with internal stakeholders to understand business strategy to develop data and content distribution technology solutions for S&P Global’s divisions and product lines. Focus is on platform scale to support business lines through a common data lifecycle that accelerates business value.

**What’s in it for you**:
Learn about the different data across SPGI Group.

Learn about Google Cloud solution.

Learn more about data management.

Get more experience in managing end to end data integration projects.

**Responsibilities**:
Manage the First line ("front door") triage of any requests from business lines.

Responsible for information gathering and qualification of incoming requests to drive engagement triage and routing through the Business Engagement process.

Coordinate engagement between business line and Solutions owners to ensure scope, timeline and outcomes are aligned.

Project managing larger engagements with internal business lines from inception to completion. Facilitating the communication of new requests and updates on existing product requests between product management and business lines to ensure new requirements are captured, qualified, and delivered.

Post-delivery, maintain relationship, follow up with business lines to get feedback / lessons learnt as well as identifying future work and product requirements. (Similar to an account manager type role, but for internal business lines).

**What We’re Looking For**:
Ability to communicate and present ideas clearly and concisely on all levels.

Strong collaboration and teamwork skills.

Strong organizational and project management skills.

Strong analytical thinking and problem-solving skills.

Ability to understand business requirements or logic into technical specifications and/or data structures.

BSc in Computer Science, Engineering or Finance with at least 5 years of professional experience in a technical or analytical data related role.

Extensive working knowledge of databases and data modelling; Microsoft SQL preferred.

Experience with at least one major cloud provider. AWS and GCP preferred.

Should be able to mentor and guide more junior team members.

Proactive, self-starter and motivated - should be able to manage their own workload effectively and drive onboarding projects to completion.

Ability to work with various global teams (technical and non-technical), including product management, business, data governance, third party data suppliers, data engineering, development, and operations.

Fluency in English, spoken and written.

**Basic Qualifications**:
Bachelor’s degree

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps

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