Guest Relations Manager
2 weeks ago
A Guest Relations Manager role has opened within a 5* Luxury Hotel in Centurion, the ideal canddiate will be required to meet the following essential requirements:
- Matriculation certificate (or the equivalent)
- Additional language is an added advantage (preferably European)
- Excellent communication skills both verbal and written
- Excellent command of the English language
- Preferably Hotel School Diploma or related
- Minimum 4 years’ experience in a similar role - someone with front office supervisory experience would also be able to handle the role
- Experience within a 4 or 5 star environment will be advantageous, even a front office manager with exceptional people skills will be able to handle the role
**PERSONAL ATTRIBUTES**:
- Must be well groomed, confident, reliable, courteous and flexible
- Excellent planning and organisational skills
- Ability to work in a team and independently
- Deadline driven, ability to multi-task and work under pressure
- Problem-solving
- Attention to detail
- Natural ability to interact with all types of guests on a daily basis
- A vibrant personality and an active person who will spend most of the day interacting with guests
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