Hotel Operations Manager
14 hours ago
A key role in the success of our boutique hotel is the Front Office Manager, who oversees and coordinates all front office functions.
This pivotal position plays a crucial part in ensuring that guests have an exceptional experience, while maintaining high levels of service and operational efficiency.
Key Responsibilities:
- Supervise daily front office activities, including reception, concierge, and guest services, to ensure seamless operations.
- Lead, train, and mentor the front office team to maintain outstanding service quality, fostering a culture of excellence and teamwork.
- Enforce and uphold brand standards within the reception area, guaranteeing a consistent and polished image.
- Build and nurture relationships with guests, staff, and local community partners to enhance the hotel's reputation and establish strong networks.
- Collaborate with various departments to ensure smooth service delivery and guest satisfaction, driving business growth and customer loyalty.
The successful candidate will work primarily during the day shift (8 am to 5 pm) from Monday to Friday, with occasional evening or weekend shifts to support front-of-house staff. Salary ranges from R 20,000 to R 25,000 based on experience.
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