General Manager
1 week ago
General Manager / House Manager Role.
You will be responsible for the quality of experience provided at the Base, ensuring we operate legally, responsibly and efficiently. You will contribute towards the business objectives and be responsible for development projects and initiatives.
The role involves leading and supporting the Management team, ensuring that all staff works together as an effective and responsible team. You will be the person who looks to go beyond the norm, always looking to improve, to be innovative and creative to drive the marketplace.
You will work with the various Business and Sales & Marketing teams to define products to drive the growth in business. You will also be instrumental in driving our social impact in the Cape Town area through our Social programs and employment strategies.
Key Responsibilities:
- Implement and run procedures and policies for the team to ensure efficient operations
- Drive occupancy and business growth across all aspects
- Recruitment, support and coaching of staff at your base to deliver an excellent experience in all that we do
- Shape the budget with the Operations Director, control all expenditure and work with the Accounts team to ensure accurate recording.
- Work closely with the Volunteer Manager to deliver our volunteering projects, maintain strong community relationships and demonstrate how we are making a difference
- Be at the forefront of the youth travel industry looking for opportunities to evolve the work we do and identify new business opportunities
- Own the relationships with key partners, Government, officials, tourism bodies and institutions
- Produce timely and accurate reports as required
- Manage major issues and incidents in a professional and considered way
- Be a role model for all aspects of the group experience for staff, partners, volunteers and the local community
Package
- R25,000 - R30,000 per calendar month
- Accommodation at the Base (if required)
- Meals at the House during operational hours
- Operational Performance Bonus paid annually
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