IT Service Delivery Head

3 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

To manage and control resources to provide efficient and cost-effective information systems delivery service to the business
- Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return
- Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing an IT Service Model
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
- Ensure that client queries are dealt with proactively and accurately

Job Details

Application Closing Date

04/10/24



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