Customer Services Social Media Agent
4 months ago
**PURPOSE OF THE JOB**
**Talksure is looking for a Customer Services Social Media Agent**
**MINIMUM QUALIFICATIONS**
**AND EXPERIENCES
- Matric is essential ( proof of which must be available at interview stage )
- Clear ITC
- No Criminal Record
- No Dofa Date
- Multi-Lingual (Advantageous)
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office including excel, word and outlook
- Working in a frontline customer service environment
- Handling customer queries
- Business writing skills
- Selling or handling queries regarding insurance and related products and services
- Must pass relevant assessments related to product offerings
**JOB RESPONSIBILITIES**
- Respond to inbound chats in a timely manner
- Ensure proper resolution of customer queries by providing answers aligned to policy wording
- Establish and maintain quality relationships with customers.
- Delivering exceptional service, establishing rapport, and identifying/meeting needs and expectations of customers.
- Maintain a continuous chat response time of 60 seconds or less Dynamic focus to assist customer telephonically if required**CHARACTERISTICS OF THE REQUIRED CANDIDATE**
- Strong written skills that lend to clear and concise text-based communication.
- Strong verbal communication skills
- Have the ability to multitask
- Understands trigger statements
- Be customer focused
- Be an excellent communicator
- Have outstanding negotiation skills
- Be able to work under pressure
- Be self-motivated and results driven
- Be able to think creatively
- Have a positive attitude
- Have a good attendance record
- Should not have any warnings
- Should not be on any performance programs
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