Customer Services Social Media Agent
5 months ago
**PURPOSE OF THE JOB**
**Talksure is looking for a Customer Services Social Media Agent**
**MINIMUM QUALIFICATIONS**
**AND EXPERIENCES
- Matric is essential ( proof of which must be available at interview stage )
- Clear ITC
- No Criminal Record
- No Dofa Date
- Multi-Lingual (Advantageous)
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office including excel, word and outlook
- Working in a frontline customer service environment
- Handling customer queries
- Business writing skills
- Selling or handling queries regarding insurance and related products and services
- Must pass relevant assessments related to product offerings
**JOB RESPONSIBILITIES**
- Respond to inbound chats in a timely manner
- Ensure proper resolution of customer queries by providing answers aligned to policy wording
- Establish and maintain quality relationships with customers.
- Delivering exceptional service, establishing rapport, and identifying/meeting needs and expectations of customers.
- Maintain a continuous chat response time of 60 seconds or less Dynamic focus to assist customer telephonically if required**CHARACTERISTICS OF THE REQUIRED CANDIDATE**
- Strong written skills that lend to clear and concise text-based communication.
- Strong verbal communication skills
- Have the ability to multitask
- Understands trigger statements
- Be customer focused
- Be an excellent communicator
- Have outstanding negotiation skills
- Be able to work under pressure
- Be self-motivated and results driven
- Be able to think creatively
- Have a positive attitude
- Have a good attendance record
- Should not have any warnings
- Should not be on any performance programs
-
Social Media Manager
1 month ago
Umhlanga, KwaZulu-Natal, South Africa Red Carnation Hotels Full timeJob Summary:As the South African Social Media Manager, you will be responsible for assisting the general social media department in executing the company's global social media strategy. Your key responsibilities will include creating engaging content, managing multiple social media platforms, and collaborating with the sales and marketing team to ensure...
-
Social Media Manager
5 months ago
Umhlanga, South Africa HotelJobs.co.za Full time**Social Media Manager -** **5* Award Winning Hotel Collection -(Southern Africa)** **Umhlanga KZN based or Cape Town - Camps Bay based** **Job Summary**: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties ( all World Class 5* Properties) You...
-
Social Media Intern
5 months ago
Umhlanga, South Africa Credit fitness Full timeWe are looking for a Social Media Intern to interact with our customers and promote our products and services on social networks while learning the real world skills and strategies required to succeed in this space. Social Media Intern's responsibilities include updating our social media pages, responding to followers and general curation of multiple...
-
Social Media Manager
5 months ago
Umhlanga, South Africa Career Pathfinders Full time**Social Media Manager - 5* Award Winning Hotel Collection -(Southern Africa)** Job Summary: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties ( all World Class 5* Properties) You will help execute our overall global social media strategy through...
-
Social Media Intern
5 months ago
Umhlanga, South Africa Credit fitness Full timeWe are looking for a Social Media Intern to interact with our customers and promote our products and services on social networks while learning the real world skills and strategies required to succeed in this space. Social Media Intern's responsibilities include updating our social media pages, responding to followers and general curation of multiple...
-
Social Media Intern
3 months ago
Umhlanga, South Africa Credit fitness Full timeWe are looking for a Social Media Intern to interact with our customers and promote our products and services on social networks while learning the real world skills and strategies required to succeed in this space. Social Media Intern's responsibilities include updating our social media pages, responding to followers and general curation of multiple...
-
Social Media Manager
6 months ago
Umhlanga, South Africa Prodigious Full time**Job Description**: The **Social Media Manager **is for someone who has a **passion for social media**, with sound knowledge of digital marketing and **strong multi-lingual copy writing skills**. A real social media native, highly active and comfortable with social media platforms and understanding of the different roles they play and criteria for building...
-
Customer Insights Agent
5 months ago
Umhlanga, South Africa Talksure Full time**The main responsibility of the Client Experience Agent is to obtain insights from existing and new customers on their experience of Talksure products.** **Responsibilities** - ** To assist with various customer experience initiatives via social media and other platforms.**: - ** To provide insights for the enhancement of the Customers experience.**: -...
-
Customer Service
3 months ago
Umhlanga, South Africa GBS Full time**Job Title: Client Services Agent** J**ob Summary**: **Responsibilities**: - Take appropriate action such as updating personal details or sending policy documents to clients - Undertake to resolve 80% of queries at the first point of contact - Assist with Service requests on various social media platforms - Service on instant messaging platforms - Retain...
-
Digital Social Media Coordinator
3 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Red Carnation Hotels Full timeJob Summary:We are seeking a skilled Digital Social Media Coordinator to join our team at Red Carnation Hotels. As a key member of our social media department, you will be responsible for the assistance and execution of our global social media strategy.Key Responsibilities:• Create engaging social content, including video and photo content, using iPhone...
-
Customer Services Email Agent
5 months ago
Umhlanga, South Africa Talksure Full time**SO Are You...** - Customer focused - An excellent communicator - Someone with outstanding negotiation skills - Able to work under pressure - Self-motivated and results driven - Able to think creatively - Someone with a positive attitude - Someone with a good attendance record - Someone who doesn't have any warnings - Someone who isn't on any performance...
-
Customer Service Agent
6 months ago
Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time**Job description** Outworx is looking for International Customer Service Agents **Responsibilities**: - To provide exceptional customer service to our international clients as well as able to identify, assess and meet our client needs and provide them with information when needed. - Present all information to guests in a polite, clear and comprehensive...
-
Umhlanga, KwaZulu-Natal, South Africa Red Carnation Hotels Full timeJob OverviewThe role of Social Media Manager at Red Carnation Hotels involves overseeing the execution of our global social media strategy. This includes content creation, scheduling, and management of multiple social media platforms.Key ResponsibilitiesSocial Content Creation: Developing engaging video and photo content for various social media...
-
Social Media Marketing Manager with Graphic
6 months ago
Umhlanga, South Africa Generico Full time2 + Years Graphic Design and Social Media Marketing experience (ESSENTIAL) - Relevant Marketing and Graphic Design Qualification (preferred) - Dental content creation ADVANTAGEOUS - Proven experience in graphic design, videography, and social media management. - Strong copyright skills. - Proficiency in Google Analytics and Adobe Suite. **Job Types**:...
-
Customer Service Agent
5 months ago
Umhlanga Rocks, South Africa Urban Lifestyle Rewards Full time_**CUSTOMER SERVICE AGENTS REQUIRED**_ - Minimum 1 yr callcentre experience required (Cellular Experience is an advantage) - Matric - Fluent in English BASED IN UMHLANGA !!! Mon to Fri 8am to 5pm - call/whatsapp 083 447 7218 Pay: Up to R5 000,00 per month **Experience**: - Customer service: 1 year (preferred)
-
Customer Service Agent
6 months ago
Umhlanga, South Africa SkillSet SA Full timeWe are seeking Customer Service Agents with BROADBAND expereince! - Exceptional English fluency - Customer Service focused - UK Broadband experience UK Day Shift - 10am - 8pm Salary - R5250 basic plus R1250 Attendance Bonus **Salary**: R5,500.00 - R7,000.00 per month **Experience**: - Customer Service: 1 year (required) - Broadband: 1 year (required)
-
Umhlanga, South Africa Motus Corporation Full timeThe Umhlanga branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...
-
German Client Care Agent
4 weeks ago
Umhlanga, KwaZulu-Natal, South Africa BGA Recruitment Full timeJob SummaryWe are seeking a highly skilled German Client Care Agent to join our team at BGA Recruitment. As a German Client Care Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound telephonic services.Key Responsibilities• Answer and handle inbound and outbound calls in a timely and...
-
Customer Service/retail Call Center Agent
5 months ago
Umhlanga, South Africa CCI Call Centre Full timeSouth Africa's largest contact centre is recruiting customer service airline agents to support international customers and provide world class service. Duties & Responsibilities Provide world class service to international customers Desired Experience & Qualification 1 Year Retail experience/Call centre experience Ability to work rotational...
-
Sales Agent Wanted
5 months ago
Umhlanga, South Africa Directory Services Full timethe company provides you with full training for the position, Your role as a sales agent: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new...