Regional Facilities Manager

6 months ago

Johannesburg, South Africa Nedbank Full time

Job Family- Administration, Operations and Facilities
- Career Stream- Facilities
- Leadership Pipeline- Manage Managers

**Job Purpose**
- To manage a portfolio of properties in order to maintain market related asset values and to ensure delivery of facilities management services to clients, this includes the full technical services component; so as to support and implement the Group Property Services strategy and objectives.**Responsibilities**:

- Meet or exceed all financial targets through monitoring and reviewing the budgets and evaluating proposed expenditure within the required/agreed timeframes.
- Maintain the asset value (portfolio of buildings) by doing proper life cycle management.
- Deliver value adding services to clients and meet and exceed customer expectations of service delivery by building a culture of high performing teams.
- Ensure that quality of service delivery is maintained at high levels through enforcing agreed internal controls.
- Meet organisational strategy through required change management and communication with customers and staff.
- Meet and exceed customer expectations of service delivery by identifying needs, timeous response to queries and providing appropriate feedback.
- Build trusting long term relations with external stakeholders through monitoring and managing their expectations and attending engagement sessions.
- Ensure effective communication with peers in own and other departments and functions through sharing information and knowledge.
- Build trusting working relationships with subordinates, peers, managers and other departments through open and honest communication.
- Ensure robust planning is in place to deliver on objectives by timely review and approval of plans and budgets.
- Manage operational risks through by proactive identification of potential risks and putting in plans to mitigate the risks.
- Ensure compliance with regulatory requirements and Nedbank policies by understanding these and communicating them to staff and customers.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

**Essential Qualifications - NQF Level**
- Advanced Diplomas/National 1st Degrees or related technical qualification
- Degree in Facilities management or in the Built Environment.
- Project Management
- Honours’ Degree in Facilities or in the Built Environment

**Preferred Qualification**
- Bachelors Degree in Facilities Management
- Engineering / Electrical qualification
- Preferred Certifications- Certificates linked to field of operations and qualifications e.g. South African Facilities Management Association (SAFMA) certification
- Minimum Experience Level- 10 to 12 years in a management position in the built and facilities environment
- A minimum of 10 years’ facilities management experience
- 10 to 12 years’ facilities management experience on multiple facilities.
- Technical / Professional Knowledge- Business administration and management
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Strategic planning
- Relevant legislation such as OSH Act and compliance with standard e.g. SAB

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