Support Administrator ICT
1 week ago
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- Job by industries
Key Performance Areas:
- Provide assistance to staff on technical computing issues.
- Maintain user account details.
- Make regular updates of virus protection, software and operating systems.
- Troubleshoot any reported problems.
- Keeping the network up and running.
- Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
- Create and maintain email accounts for staff on O365.
- Implement new projects as stated in the strategic plan of the institution.
- Install LTE on user laptops
- Provide support, via phone, to internal end users on variety of computer issues as related to both computer software and computer and related hardware.
- Install and maintain networks / LAN’s
- Install desktop computers and servers.
- Linking workstations to the servers of different Network Operating Systems
- Report faulty communication lines to Service Provider for repairs
- Install, configure and troubleshoot Internet connections
- Make hardware and software upgrade recommendations.
Required Minimum Qualification:
- National Diploma in Computer Science or Information Technology, Information system or equivalent qualification.
- B- Tech or Honours will be an advantage.
- Knowledge of UNIX or Linux
- Code EB or Code 08 (without endorsements)
- No International Travel Restrictions
Required Minimum Work Experience:
- 2 years’ experience in an IT environment, performing network Administration
Technical and Behavioural Competencies Required
- Consulting
- Relationship building
- Mentoring
- Leadership
- Assurance
- Compliance
- Diligence
- Efficiency
- Effectiveness
- Honesty
- Integrity
- Mutual Respect
- Open Communication
- Positive Work Ethic
- Professionalism
- Fault-finding
- Problem-solving
- Documentation
- Reporting
- Quality Control of Meteorological Data
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