Professional Ict Level 2 Support Web Application
3 months ago
We are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Service Desk team.
You should have experience in managing multiple incidents, requests and problems. Microsoft 365 knowledge, and a good understanding of windows installation, software and database management systems. Solid experience in managing SLA and Customer Feedback.
- Logging call details accurately on the active service desk and escalate calls to 2nd line support when required.
- Track all outstanding queries, and ensure they are resolved within specified SLA.
- Attending system-related meetings when required for input and advice purposes and provide feedback to supervisor and team.
- Good understanding of Web Application System and monitoring, identify the latest business trends for support purposes and report these to the supervisor.
- Assist with the documentation of knowledge base and providing required training to customers.
- Grade 12
- IT Diploma or A+ and N+
- 5 years of experience in the first line support
- Microsoft 365 Fundamentals - MS-900
- ITIL V4 Certificate
- Valid driver’s license
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