Guest Relations Officer
2 weeks ago
Luxury Hotel & Apartments in Century City is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.
**Responsibilities**:
- Welcome guests.
- Check-in and check-out guests.
- Pass all relevant guest information on to various departments as required.
- Assist guests with bookings, tours and transfers
- Ensuring that all guest information and rates are correct.
- Update guests’ profiles
- Prepare welcome letters and registrations cards.
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations.
**Requirements**:
- Hospitality Certificate/Diploma.
- At least 2-3 years’ experience in a similar role.
- Very strong computer and great administration skills.
- Passionate about the hospitality industry.
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic).
- Valid drivers license
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