Reservationist - Century City
3 weeks ago
Well known lodge group with offices based in Century City is seeking a passionate and talented Reservationist with high end safari or luxury hospitality background.
- Making reservations for the group and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that team members might need when interacting with a guest.
- Answer reservations calls
- Up-selling, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavour to seek and resolve guest complaints
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
**Requirements**:
- Matric & a formal qualification
- At least 2-5 years central reservations experience
- Previous Hospitality experience is required
- ResRequest experience would be an advantage
- Quality focussed
- Great communication skills, written and verbal
- Energetic and friendly personality
- A positive and professional attitude
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Century City, Western Cape, South Africa HotelJobs Full timeWell known lodge group with offices based in Century City is seeking a passionate and talented Reservationist with high end safari or luxury hospitality background. Making reservations for the group and preparing rate proposals. Ensure accurate records about guests' bookings, payments, and any additional information that team members might need when...
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