Night Receptionist
4 months ago
**Responsibilities**:
- Check-in and check-out of guests
- Inform guests on hotel(s) facilities
- Maintain guest accounts and processing of guest
transactions during their stay
- Check Front Office accounting records and
compile information for the Hotel’s financial
records
- Monitor visitor access and maintain security
awareness
- Report on any complaints, emergencies,
maintenance, security needs and a summary of
action taken in a complete and accurate handover
- Ensure that all restaurant and banqueting areas
are properly secured after close of business
- Ensure wakeup call requests are recorded and
executed
- Absorb the switchboard function
- Ensure all daily room and outstanding charges are
posted
- Ensure all revenue and credits are balanced
- Guest needs and requirements are anticipated
and acted upon
- Perform general administration duties as and
when required
Min Requirements
- Hospitality Management Qualification is
advantageous
- Minimum 1-2 years in a similar role
- Excellent communication skills
- Ability to work as part of a team, as well as
independently
- Attention to detail
- Night work is required
-
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