Customer Service Advisor

2 months ago

Cape Town, South Africa Teleperformance Full time

Capita SA is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor. We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns. You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

**Minimum Requirements**
- Completed Matric Qualification (with a Minimum of 12 months unbroken **_International_** BPO experience OR 23 months **_Domestic_** experience)
- Non-matric with 24 month unbroken **_International_** BPO experience
- Clear ITC record
- Clear Criminal record
- Not unemployed for longer than 6 months - If retrenched, please provide retrenchment letter

**Benefits**

**_OVER AND ABOVE YOUR BASIC SALARY, YOU GET:_**
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Primary Healthcare after successful completion of probation
- Provident Fund contribution after successful completion of probation
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career
- Comprehensive product training in a fun collaborative environment
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita

Embark on your call center career today with an award winning International BPO.

IMPORTANT

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to designated groups.

Please be advised that all interviews, assessments and background checks will be conducted online in order to assist with social distancing and to minimize the risk of the Covid-19 virus to our applicants and employees. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our applicants, colleagues and customers safe during this time

**Job Types**: Full-time, Permanent

**Salary**: From R6 500,00 per month

**Experience**:

- Customer service: 1 year (preferred)

Expected Start Date: 2021/09/06

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