Head of Operations

7 months ago

Cape Town, South Africa The Recruiters Full time

**Salary**:

- R80 000p/m neg

**Description**:

- This market leader in the fmcg beverage sector has an exciting opportunity to join their management team
- The Role’s Mission
- The core mission of the Head of Operations is to ensure that day-to-day operations and controls of the national beverage business and depots run smoothly. Works closely with departments and team members facilitating effective interdepartmental and inter-depot alignment. Direct and manage the effective execution of strategies, responsibilities and delivers continuous improvement of processes, individuals, teams & depots.
- Criteria required:

- Minimum of 10 years of experience in operations leadership, preferably in the beverage or FMCG industry.
- Experience in capital equipment management (draft, espresso machines, ice cream freezers)
- Experience in production of food or Bev
- Team, warehouse and logistics management,
- Importing & Exporting,
- Familiarity with OHS and food safety standards.
- Bachelor’s degree in a relevant field (optional but preferred).
- Certifications in relevant areas (e.g., FSSC, OHS, Samtrac).
- Strong staff supervisory & leadership skills
- Strong IT skills
- Passionate about developing and upskilling staff
- Ability to travel occasionally as and when required

OHS Key Competencies
- Legal liability training - OHS act of management.
- OHS representative training.
- Risk assessment training
- OHS system implementation.
- Samtrac experience or certification
- Minimum of 3 - 5 years OHS experience.

Food Safety Key Competencies
- Proficient in Food Safety & FSSC Certification
- Food safety / FSCC Training
- HACCP, TACCP & VACCP
- GMP Study
- R638 Training
- Hygiene Training
- Food safety system implementation

Accountable for:

- Effective operational people management in production, warehousing, distribution and technical functions
- National production of all fmcg beverages
- Maintain and improve minimum national and depot Gross Profit of 70%
- All deliveries done on time and in full within the 48 hour brand promise
- All equipment is supported within the 48 hour brand promise
- Zero stock outs (raw materials, packaging, finished stock)
- Achieving FSSC & OHS Certification Annually
- Any customer complaints are captured and resolved within 48hrs
- Manage leave of national operations teams (production, warehouse and delivery staff)

Responsible for:

- 1. Strategic Planning and Execution- Develop and implement strategic plans for depot operations to align with overall business objectives.
- Monitor and track key performance indicators (KPIs), such as comebacks, cost per unit, on-time delivery, and inventory accuracy, to assess operational effectiveness.
- Identify and implement improvements to optimize efficiency and reduce costs.

2. Financial Management:

- Oversee budgeting and cost control measures, ensuring targets are met and expenses are controlled.
- Analyze financial data related to depot operations, providing insights and recommendations for cost optimization and profitability enhancement.
- Develop and monitor financial forecasts, identifying risks and opportunities for budget adjustments.

3. Team Leadership and Development:

- Lead and motivate a team of depot operations staff (25 Nationally), ensuring clear roles, responsibilities, and performance expectations are established.
- Foster a positive work environment that promotes collaboration, communication, and continuous improvement. (HR surveys)
- Support the professional development of team members through coaching, feedback, and training opportunities.
- Promote a culture of safety, ensuring compliance with all relevant regulations and procedures. (OHS Certification)
- Manage all team leave.

4. Supply Chain Management & Production:

- Manage production teams,
- Oversee supply chain operations, including
- inbound and outbound logistics (Couriers not meeting Kpis),
- inventory management optimized and managed (depot stays within inventory days target)
- distribution of product nationally. (1000 sites)
- Maintain and manage all supplier relationships
- Collaborate with suppliers, vendors, and transportation partners to ensure seamless coordination and optimization of resources
- Monitor and address supply chain risks, develop contingency plans as necessary.
- Lead times are adhered to,
- Pricing is within an agreed range.
- 5. Quality Assurance and Compliance:

- Establish and enforce quality standards, ensuring compliance with regulatory requirements and industry best practices through responsible people in the business.
- Conduct regular audits and inspections to identify opportunities for improvement and address any non-compliance issues.
- Foster a culture of continuous improvement, encouraging feedback, and implementing corrective action plans as needed. (Use of scorecards)

6. Communication and Stakeholder Management:

- Maintain effective communication channels with internal stakeholders, such as operations teams, senior manage

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