Head of Operations

3 days ago

Cape Town, South Africa NTT Ltd Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Responsible for overseeing day-to-day administrative, financial, personnel and procedural activities for product and/or service operations functions in a non-manufacturing environment for a company site(s). Leads site efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets. Typically acts as a point of contact or gatekeeper between management and staff. May select, develop and evaluate personnel to ensure the efficient operation of the function/unit.

**Working at NTT**

Business Operations Management supports executive management in the establishment and optimisation of day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management. They oversee, management and provide leadership on the operational management of a particular area of responsibility.

**Key roles and responsibilities**:

- Contribute to strategy formulation and the setting of strategic direction
- Ensure the strategic implementation and execution within the assigned area of responsibility
- Manage and oversee the day-to-day operations to meet budget and other financial goals
- Contribute to the successful execution of business strategies for products and services provided by the company
- Support with development and implementation of a system to track and report on the progress of strategic plan implementation
- Ensure that all department heads are fully informed of the operational objectives of the business
- Participate in the design and development of operational processes, policies and improvements related to these processes for each department in their domain
- Manage and oversee the establishment of performance goals, and allocates resources
- Set operational and/or performance goals for each department which are aggressive, achievable and linked to long-term goals
- Ensure that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care
- Participate in acquisition and growth activities that support overall business objectives and plans
- Contribute to capital market development, including participating in road shows, relevant meetings with stakeholders
- Advise the management team and/or department heads on key planning issues and make recommendations on important business decisions
- Facilitating regular meetings with department heads to ensure that operational objectives are achieved
- Implementing all tactical human resource procedures, managing and leading a group of department heads, setting goals and managing performance accordingly
- Providing access to the relevant tools and systems to enable effective team performance
- Assigning, monitoring and coordinating work assignments and activities

**Knowledge, skills and attributes**
- Good understanding of business and/or operational processes and policies
- Ability to produce a high quality of work
- Strong communication skills, including the ability to be influential and persuasive with stakeholders
- Ability to establish and maintain good working with stakeholders
- A high degree of accuracy and attention to detail
- Excellent planning and organisation skills
- Outstanding problem analysis and solving skills
- Excellent verbal and written communication skills
- Ability to multitask and work independently
- Ability to produce a high quality of work
- Demonstrate high ethics and adherence to company values
- Ability to prioritise and manage expectations
- Display good analytical and reasoning skills
- Ability to interpret processes, policies, and procedures
- Presentation and facilitation skills
- Implementing all tactical human resource procedures, managing and leading a group of team leaders, setting goals and managing performance accordingly
- Providing access to the relevant tools and systems to enable effective team performance
- Assigning, monitoring and coordinating work assignments and activities
- Implementing all tactical human resource procedures, managing and leading a group of team leaders

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