Helpdesk Administrator

2 weeks ago


Cape Town, South Africa Empact Group Full time

**Main purpose of the job**:
The incumbent will be responsible to provide professional support & administration to the Service Managers and manage requests and escalations. He/she will ensure client satisfaction with regards to feedback whilst upholding the company policies and procedures and ensure that all administrative work is concluded timeously, and feedback is provided to the respective Service Managers.

**Education and experience required**:

- Matric / Grade 12

**Knowledge Skills and Competencies required**:

- Good numeric and administrative skills
- Planning, leading and organizational skills
- Computer literate - Microsoft Excel, Word & E-mail
- Good interpersonal skills
- Ability to communicate with all levels of customers

**Key areas of responsibility**:

- Scanning and saving all service reports to the common drive in the respective format on the Share Drive
- Supply said service reports to customers and internal staff/support departments upon request
- Assist Service Managers with record keeping, registers, deep clean and pest schedule.
- Keep installation register up to date on the Share Drive
- Prepare and compile HSE files for hygiene and pest control in determined time frame



  • Cape Town, South Africa Headhunters Full time

    **Our client has a position available in their organization for a Helpdesk Administrator based in Cape Town.** **Minimum Requirements**: - Matric / Grade 12. - Minimum of 2 years' relevant work experience. - Basic knowledge of Microsoft products - Outlook, Word, Excel, Access, Internet Explorer, Windows OS. - Knowledge of Auto Task. - Good knowledge of...

  • Helpdesk Technician

    24 hours ago


    Cape Town, Western Cape, South Africa Twizza Full time

    About the Job:We are seeking an experienced Helpdesk Technician to join our IT team in Cape Town. As a key member of our team, you will be responsible for providing top-notch technical support to end-users, resolving issues promptly, and ensuring seamless IT operations.Key Responsibilities:First-Line IT Support: Handle user inquiries, troubleshoot and...

  • Helpdesk Operator

    7 days ago


    Cape Town, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Office Support **Location**:Cape Town **Contract**:Fixed Term Contract **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group Services **Introduction**: An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role...


  • Cape Town, South Africa Graduate Placements Full time

    **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign incoming Helpdesk tickets to the most appropriate engineer - Be able to identify different kinds of desktop reliably and server Helpdesk requests - Monitor and actively manage SLA's Procurement of licensing and hardware - Use online systems...


  • Cape Town, South Africa RecruitAGraduate Full time

    **Job Information**: Job Opening ID ZR_1258_JOB Hours of work Full-time Industry IT Services Location Type In Office Salary R8 000 - R12 000 Remuneration Term Per Month Province Western Cape City Cape Town Country South Africa - **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign...


  • Cape Town, South Africa Armstrong Appointments Full time

    Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

  • Helpdesk Operator

    2 weeks ago


    Cape Town, Western Cape, South Africa CBRE Excellerate Full time

    Job title : Helpdesk OperatorJob Location : Western Cape, BellvilleDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries This position has the authority to:Works independently within a broad framework of existing policies and guidelines. Fast and efficient handling of queries. Facilitate the smooth flow of documentation between...

  • Network Administrator

    2 weeks ago


    Cape Town, South Africa Zeal HR Full time

    **Network Administrator** **Introduction** Our client is a very well established company based in Paarden Eiland, Cape Town looking for a Network Administrator to join their team. This role will be an onsite role and the successful individual will be responsible for Desktop and Server Support. **Salary**: R350K - R400K ctc per annum including medical aid...

  • IT Helpdesk Manager

    2 weeks ago


    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...


  • Cape Town, Western Cape, South Africa Lebo Business Consulting (Pty) Ltd Full time

    About Us:Lebo Business Consulting (Pty) Ltd is a reputable consulting firm that offers cutting-edge IT solutions to its clients. We are looking for a talented IT Officer to join our team and provide top-notch service to our clients.Key Responsibilities:To implement and manage an effective helpdesk function, providing timely and professional technical support...


  • Cape Town, South Africa Tower Group Full time

    **Position : Property Administrator** **Location : Cape Town** **Report : Senior Property Services Manager** **PURPOSE OF JOB** Respond to orders, general customer inquiries, invoice questions, and customer complaints. **_ Helpdesk_** - Attend to daily logged calls on the helpdesk/MyBuildings. - Logging and follow-up of complaints or other requests...


  • Cape Town, South Africa RetailNext Full time

    Job Summary: The Senior IT Systems Administrator is responsible for ensuring the smooth running of the day to day operations of the IT Helpdesk and being the escalation point for the Junior IT Administrator/IT Administrator. They are also responsible for leading specific projects allocated **Responsibilities**: - Local and remote support of global users...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Systems Administrator to join their team. Responsible for all System Administration of Syspro ERP. Create and maintain user profiles, roles and overall access to Syspro functions. Monitor and maintain the integrity of the master and transactional data in Syspro. Oversee the daily performance of Syspro and report any issues to IT...


  • Cape Town, South Africa RetailNext Full time

    RetailNext is looking for a Payroll Administrator that can join our team to manage our global Payroll and Human Resources administration for our employees in over 18 countries! In this role we are looking for someone who has experience with payroll, as well as preferably HR administration experience. If you are someone who loves to manage the administrative...


  • Cape Town, Western Cape, South Africa Twizza Full time

    About Twizza:Twizza is a leading non-alcoholic beverage company in South Africa, known for its innovative approach and commitment to excellence. As a proud holder of the Top Employer designation, we strive to create a work environment that values collaboration, transparency, and respect.Job Description:Provide first-line technical support to end-users,...


  • Cape Town, South Africa Project Management Connection Full time

    **Financial Administration** - Update the project budget and execute monthly cost & projection reporting - Manage account payments for various vendors - Capture Purchase Orders and invoices and resolve and follow up on budget queries - Coordinate PPO time capturing by ensuring that all relevant resources has booked their monthly time on PPO before month-end...


  • Cape Town, Western Cape, South Africa Lebo Business Consulting (Pty) Ltd Full time

    Company Overview:Lebo Business Consulting (Pty) Ltd is a leading consulting firm that provides expert IT solutions to clients across various industries. We are seeking a highly skilled IT Officer to join our team and contribute to the delivery of exceptional service to our clients.Job Description:The successful candidate will be responsible for implementing...


  • Cape Town, Western Cape, South Africa Twizza Full time

    Job Overview:Twizza, a leading non-alcoholic beverage company in South Africa, is seeking an experienced Technical Support Specialist to join its IT team in Cape Town. This role will be responsible for providing top-notch technical support to end-users, resolving issues promptly, and ensuring seamless IT operations.Key Responsibilities:First-Line IT Support:...


  • Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Ensure that daily jobs are allocated to contractors. Co-ordinate stock required from the warehouse to contractor. Ensure that Manage Engine tickets are closed on behalf of contractors timeously and in accordance with agreed SLA’s. Ensure that contractor comments are up to date on Manage Engine and...


  • Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: **Global Onsite Talent Acquisition Helpdesk...