Contact Centre Agent

5 months ago


Bellville, South Africa University of the Western Cape Full time

Applications are invited for the role of **Contact Centre Agent**. This position is ideally suited to a vibrant, self-motivated and efficient person with excellent interpersonal and communication skills.

**Key Performance Areas**:
**Minimum Requirements**
- Matric
- Proficiency in at least two South African languages is required of which one must be English (proficiency in an African language would be advantageous)
- A minimum of three (3) years' contact/call centre experience

**Recommendations / Added Advantages**:

- A post matric qualification would be advantageous
- Working experience in academic administration at a tertiary institution would be advantageous

**Competencies Required**:

- Strong communication skills
- Computer literacy
- Data capturing
- Excellent listening & problem solving skills
- Excellent telephone etiquette
- Attention to detail
- Ability to work under pressure

This position may require the incumbent to work overtime during peak period


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