Call Centre Agent
3 months ago
**Our successful Call Centre Agent will**
- Guide customers through the site and/or mobile phones and assist them in using the various
- services and products offered
- Drive brand loyalty through a personalised customer experience
- Correctly escalate issues to internal teams
- Delivers prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
- Liaises with other departments (e.g. trading; finance) to ensure customer queries are resolved
- Easily navigate through multiple systems and websites
- Adhere to KPI structure
- Multi Skilled agent with outbound and inbound experience
- Ensuring that clients' needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times.
- Building a strong, in-depth product knowledge of our products
- Customer focus and adaptability to different personality types
If you have these **qualifications**, join our team: Grade 12 or equivalent qualification
1 Year experience in the Gaming Industry
Call Centre Experience will be an added advantage
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED
**Job Type**: Permanent
Application Deadline: 2023/08/19
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