Agent: Capitec Direct

7 days ago


Bellville, South Africa Capitec Full time

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

- To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.

Experience

Minimum:

- 1-2 years’ experience* in a banking, retail, finance, client service environment

Ideal:

- 1 -2 years Contact Centre experience and/or function-relevant experience, preferably sales and/or service.

Qualifications (Minimum)

- Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

- A relevant tertiary qualification in Financial Management or Business Management

Knowledge

Minimum:

- Retail/consumer service environment/Banking environment

Ideal:

- Understanding of banking or financial principles and environment
- Basic telesales techniques and methods
- Basic sales principles and techniques
- Basic operational and product knowledge
- Capitec Bank Products and Procedure

Skills

- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Analytical Skills
- Selling Skills
- Influencing Skills
- Telephonic / Call skills

Conditions of Employment

- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.



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