Trace Agent
6 months ago
**Job Title**: Debt Collector - Call Centre
**Location**: Bellville
**Job Type**: Full-time
**Salary: R4000 - R6000**
**About Us**:
Our client, a debt collection company based in Bellville, is seeking debt collectors to join their team.
**Key Performance Areas**:
- Trace and locate individuals or assets efficiently and effectively.
- Achieve tracing targets and productivity goals.
- Communicate persuasively to secure commitments.
- Monitor progress and update records accurately.
- Maintain compliance with relevant regulations and procedures.
**Productivity Management**:
Adherence to Tracing Targets:
- Monitor and track key performance indicators such as number of tracing attempts, successful contacts, and quality of leads obtained.
Quality and Compliance Management:
- Ensure compliance with all relevant laws, regulations, and industry standards pertaining to tracing activities.
- Maintain high standards of quality and accuracy in tracing processes and documentation.
**Quality & Compliance Management**:
- Ensure compliance with all relevant laws, regulations, and industry standards pertaining to tracing activities.
- Maintain high standards of quality and accuracy in tracing processes and documentation.
**Requirements**:
- Minimum of 2 years working experience in a tracing or investigative role, with a proven track record of success.
- Clean criminal record.
- Excellent communication skills, both verbal and written.
- Proficient in computer use, including tracing systems and databases.
- Familiarity with tracing methodologies and tools is advantageous.
**Skills**:
- Target-driven mindset with a commitment to achieving goals.
- High level of integrity and ethical conduct.
- Self-motivated and able to work independently.
- Ability to thrive under pressure and adapt to changing circumstances.
- Reliable and punctual.
- Effective time management skills.
- Strong team player with the ability to collaborate effectively with colleagues.
**Salary**: R4 000,00 - R6 000,00 per month
**Education**:
- Bachelors (preferred)
**Experience**:
- Trace Agent: 2 years (required)
**Language**:
- Afrikaans (required)
- English (required)