Guest Services Supervisor, Kruger Np Area: Salary

2 days ago


Mpumalanga, South Africa Cedar Wood Recruitment Full time

**Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The lodge operations are highly professional providing efficient guest experiences within a fun-loving and outgoing atmosphere which is typical of the group. A hands-on approach is therefore expected of all team members.**

**Key Performance Areas**
- This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests, delivering bespoke service and special touches and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met and exceeded where possible._
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Company and brand experience at its best
- Maintain a high level of hygiene in line with statutory requirements

**Requirements: Qualifications, Skills, Knowledge, Experience**
- South African citizen
- Preferably 2 years’ experience in 5-Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
- Basic computer knowledge
- Experience of stock taking and stock control

**Personal/Professional Attributes**
- A passion for people and making conversation
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Hands-on approach
- Willing to work long hours
- Good communicator
- Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well-groomed and a good sense of personal hygiene

**Remuneration and Package**
- Permanent employment
- Market related basic monthly salary to be discussed on interview
- Live-in basic furnished accommodation (possible sharing)
- Meals whilst on duty
- R1167 monthly allowance at our stores for purchasing food
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- Gratuities left by guests
- 20 bed nights for family and friends annually at R500 p/p/p/night
- Uniform allowance (after 3-month successful probation period)
- 2 x Group health club memberships
- Leave cycle: 4 weeks on and 2 weeks off



  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 1 day ago **Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for a Maintenance Assistant at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 1 day ago **Cedar Wood Recruitment is now recruiting for a Trails Guide at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo,...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 1 day ago **Cedar Wood Recruitment is now recruiting for a Concierge Airstrip Administrator at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for a Senior Maintenance Assistant at a luxury game lodge near the Kruger National Park** ***The Senior Maintenance Assistant is accountable to the Maintenance Manager and will assist with the repair and maintenance of all facilities, buildings and equipment in addition to coordinating and managing maintenance and...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for a Maintenance Manager at a luxury game lodge in a prestigious, big 5 private game reserve near the Kruger National Park.** **Key Performance Areas** **NB: Duties are not limited to the below and you will be expected to assist with other aspects of the business when requested.** **_ General_** - Responsible...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    Cedar Wood Recruitment is now recruiting for a Guest Service Supervisor for a beautiful 5* Game lodge based in Mpumalanga **Salary**: R 7825.00 Qualifications / Experience - South African Citizen - Preferably 2 years experience in 5 Star Establishments - Hotel or Tourism School (or similar qualifications) - Hosting experience ie. maître, waiter, barman -...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for an HR Generalist at a luxury game lodge near the Kruger National Park** **Key Performance Areas** - Manage all HR aspects with focus on staff wellbeing, promoting the Company’s Purpose and _Values, maintaining the “at home” personal attention levels and supporting the efficient, effective, and...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for a Maintenance Manager at a luxury game lodge near the Kruger National Park** ***Assume full responsibility for maintaining the overall operation and administration of the maintenance department, as well as the appearance and working order of the interior and exterior of the property, including landscaping,...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** is currently assisting an intimate 5* Lodge in Mpumalanga to recruit a vibrant and energetic **GUEST SERVICES SUPERVISOR /TRAILS GUIDE COUPLE **to join their team. **Partner - Guest services Supervisor** - Diploma or Degree in Hospitality or equivalent beneficial. - At least 2 years’ experience in a similar position in a...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Exciting Opportunity: Management Couple for a Luxury Safari Lodge** Kendrick Recruitment is thrilled to present a unique and exciting opportunity for a dynamic Management Couple to join a prestigious luxury safari lodge in the heart of Africa. If you and your partner are passionate about wildlife, hospitality, and adventure, this role offers a chance to...

  • Camp Manager

    4 months ago


    Mpumalanga, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a passionate and experienced Camp Manager for a prestigious lodge in the Greater Kruger Region. Our client is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Front of House/Receptionist** **Luxury Lodge - Greater Kruger Area** **Requirements**: - Minimum education requirement: Grade 12. - Previous experience in front-of-house or lodge operations in a 4/5-star environment advantageous. - Proficient in computer skills; willingness to learn new operating systems such as...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Assistant Management Couple** **5* Safari lodge - Kruger Area, Mpumalanga** A position has just opened for an Assistant Management couple at a stunning Safari Lodge in a private game reserve near Kruger. The couple must have good management experience in luxury safari lodges with a great all-rounder type...


  • Mpumalanga, South Africa Hospitality Jobs Africa Full time

    As a Lodge Management Couple, you will be responsible for the overall management and administration of the lodge, ensuring exceptional guest experiences and operational efficiency. Your duties will include: Overseeing all aspects of lodge operations, including guest services, housekeeping, maintenance, and F&B. Managing and supervising lodge staff,...

  • Baker

    6 days ago


    Mpumalanga, South Africa Recruit for Africa Full time

    **Baker | Kruger Park Area | Luxury Lodge Group**: The **BAKER** will be required to assist with facilitating the production of pastries, bread and desserts, while promoting the company goals of Guest service and satisfaction, teamwork and operations **Key Focus Areas**: - Ability to produce bread and other baked goods using manual and/or industrial...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    Cedar Wood Recruitment is now recruiting for our client, a lodge in the Kruger National park for a Lodge Anchor **Salary**: R8500 - R12000 (negotiable) Live in, Uniform, Meals, Tips **Requirements**: Must have 2 years’ experience in a lodge environment Must be computer Literate, competent with office and admin duties Must be able to communicate...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    **Cedar Wood Recruitment is now recruiting for a SERVICE MANAGER at an upmarket lodge in Mpumalanga. The role requires supervision and control of all service areas and functions in the lodge, to the required standards and ensuring smooth operations.** ***Key Performance Areas** - Supervise service, manage service standards, and ensure that service staff are...

  • Reservationist

    4 days ago


    Mpumalanga, South Africa Red Rock Recruitment Full time

    R 8000 - R 10000 Monthly (Live in position with meals, UIF, Provident Fund, R1500 medical Aid - Discovery Health contribution Market related Negotiable) Your role would be to be a reservationist for the company and to make sure that all reservation information is captured on time to ensure customer satisfaction. This position is for one of the upper-class...


  • Mpumalanga, South Africa MORE Family Collection Full time

    Guest Relations Consultant’s main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer...