Guest Service Supervisor Mpumalanga

1 day ago


Mpumalanga, South Africa Cedar Wood Recruitment Full time

Cedar Wood Recruitment is now recruiting for a Guest Service Supervisor for a beautiful 5* Game lodge based in Mpumalanga

**Salary**: R 7825.00

Qualifications / Experience
- South African Citizen
- Preferably 2 years experience in 5 Star Establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s License essential

Behaviors / Skills
- A passion for people and making conversation
- Basic computer knowledge
- Experience of stock taking and stock control
- Hands-on approach
- Willing to work long hours
- Good communicator
- Anticipating guests needs and facilitating the small touches that enhance the guest experience

Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well groomed and a good sense of personal hygiene

Here’s what you’d do
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the experience at its best
- Maintain a high level of hygiene in line with statutory requirements

Here’s the deal
- Permanent employment
- Market related basic monthly salary to be discussed on interview
- Live-in basic furnished accommodation (possible sharing)
- Meal allowance over and above salary as well as meals whilst on duty
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- Gratuities left by guests (individual and pooled)
- 20 bed nights for family and friends annually
- Uniform allowance (after 3-month successful probation period)



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